「For an international chain hotel, it was shocking that the front desk staff handling check-in could not speak English at all — truly none. Even the most basic numbers had to be shown by typing them into a calculator.
The check-in process was extremely slow, and the staff member left us waiting aside while attending to some unrelated matters, only returning to process our check-in after finishing whatever they were doing.」
「非常に費用対効果の高いホテル、広い駐車場、広々とした衛生的な部屋、ライティングデスクと椅子、優れたWIFI信号を備えています。ホテルの向かいにランドリーショップがあり、1kgの服に15メキシコペソしかかかりません。さらに、近くには素晴らしいシーフードレストランMari'squeria El TacoLocoがあります。価格もリーズナブルで味も美味しいです。 3日連続で食べました。地元の人がたくさん食べています。ホテルを出て、最初に行きます。信号で左折し、1ブロック半直進すると、右側の青い2階建ての家に到着します。」
Es un hotel con un concepto diferente a los demás todo incluido, aquí se trata de disfrutar de la naturaleza y realizar las excelentes actividades que están incluidas con personal amable y capacitado, además los alimentos son de calidad.
This hotel is an architectural masterpiece and absolutely stunning. They are also one of the few hotels that didn’t destroy the vital mangroves protecting the lagoon (and it’s beautiful color). Needless to say that the lagoon is an absolute stunner.
The service/management, however, is not worthy 5 stars and also not a Michelin key. We were very disappointed. A few things to note before you book this place:
- very inconsistent service: for example, we never received a WhatsApp with all the info/tours, only after asking for it again.
- very poor planing of tours (we booked a sailing trip … the first day it took them 2 hours of “confirmation” to end up telling us it’s not possible. We then booked for the next day and the tour started about 1 hour late, again, us just “waiting” and wasting our precious holiday time. No “sorry” whatsoever from the hotel.
- the tour was supposed to include “sunscreen” (mentioned in PDF flyer). When the guide arrived (a very nice and competent local guide), she told us that sun screen is not available and anyway is heavily damaging the lagoon and should be avoided - feels like something a) the hotel should advocate and b) not sell as part of their tours
- waiters service also very inconsistent. Some friendly, some couldn’t even say “hello”
- food also very inconsistent (and expensive). Pasta à la mantequilla was a nightmare, while the hamburger was delicious.
- on the day of NYE we proactively asked about a table in the restaurant only for the staff to tell us that we can only have dinner there if we buy the NYE menu for 4500 MXN per person ( that’s around 215 EUR pP ). The hotel is very remote (which is why we booked it of course), so the next restaurant is 20 minutes away. They never proactively mentioned this (all they did was inform that there will be a NYe dinner)
Overall, too many little things that went wrong to make this stay enjoyable.
Die Lage zu der nahegelegenen Strandpromenade ist sehr gut. Das Zimmer war sauber und modern eingerichtet und verfügte über eine schöne Aussicht. Leider wurde das Wasser in der Dusche nicht warm.
We stayed in the hotel for 3 nights only as a family of 2+2. Hotel contacted us in advance asking if we want sofa bed, it was very nice and in fact very handy to have as kids didn't fancy the bunk bed.
The location is very good, the hotel is just by the beach. The sea was lovely but the beach was full of seaweed. Whole area was like this so not just the hotel issue. Hotel's pool was really nice. The hotel is just by the promenade full of souvenir stalls and bars/restaurants. I highly recommend pizzas at Ronny's.
Apartment was nice and clean, we had a few bottles of fresh water left every day by the cleaning staff. There is aircon in each room working well. The kitchen is very basic, it lacked toaster and was short of cutlery, it would be nice to have a few more spoons. No hair dryers in the bathroom. We had a small balcony but sadly couldn't use it. It faced back of the hotel where someone was constantly burning trash. Not the fault of the hotel, just the general issue with rubbish being burned everywhere in Mexico.
The breakfast was 199 mexican pesos and there is a selection of 4/5 choices.
This is a really nice hotel for family stay with a medium size budget
I booked a room with my mother as we traveled to visit family. The staff was friendly and hotel was clean, but the Wi-Fi in the room was quite poor and useable.