「The room that I stade the air conditioner made aloud noise when running. The hotel was out darted it is in need of a face lift. The hotel staff will not change your linen or do anything in your room if you are booked in for a week. They if you want clean sheets or tiles you have to bring them to the office and exchange them. If you have a stain of on them they are going to change you$25.00 per item even a face or hand towel. I thought that was crazy. I left a day earlier than when I was supposed to. I did take a video of the room. I just have figure how to up load it」
「The lobby is beautiful and stylish, probably the best in town. Char restaurant provides good food. I like the grilled Ceaser wedge a lot. The bed is comfortable. I had good sleep.」
「Receptionist was very friendly and knowledgeable. The room was spacious and clean. The showerhead needs to be replaced. The water pressure is not that good and there was no fan that worked in the bathroom.
No free breakfast. However, they do have a wait surface kitchen. Paid six dollars for one egg and another six dollars for one piece of bacon.」
「El hotel estaba limpio, el personal muy amable pero como que necesitan un poco más de personal porque habíamos muchas personas en línea para hacer el check in. Por lo demás todo bien.」
「This is a nice hotel, very clean, great breakfast. However there are some downsides we don’t like: the pool’s water is not that clean and the room service is not that good. When we enter the room on the first day, there was no bath towels at all, I went down to the front desk and asked for some. The second day, after we came back, it was already after 5pm, the room service hasn’t show up yet, I called the front desk and it took a while for them to show up to change my towels.」
JJavier A. RoqueThe customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.
ゲゲストOverall this hotel is good if you just need a bed and a warm shower. The staff were friendly and very helpful! This is a no frills stay but gives you the necessities and a safe spot within the city. The hotel is gated to keep unwanted visitors out and our rental car was safe in the lot. The beds aren’t the nicest, very stiff, and the pillows were very flat- but for the price per night it was fine. We didn’t spend any time in the room except to shower and sleep- which this hotel was perfect for lol. Our room had a smoke smell to it, but we were fine dealing with it. Notified the front deals and they made sure to make a note of it so we weren’t charged smoking fee. Pros: cheap, nice helpful staff, hot shower, good water pressure, gated lot, decently safer area than further into Albuquerque.. Cons: hard bed, flat pillows, thin towels, landlord special upkeep lol.