「Room was nice. Maid service was non-existent. Asking for room service … they indicated we must ask for it the previous day. Even when we got… they didn’t even make the bed. Front desk was confused at checkout and tried to bill me again after I already pre-paid. Probably will not stay at Hilton again. 」
「We were very disappointed to discover that there were no kitchen essentials, I guess we didn't study the fine print to understand that, but honestly.....not even a cup to get a drink out of??? No icemaker in the hotel, and no way to make ice in the freezer in the room? The pull out bed had no bedding or pillows. There was ONE roll of toilet paper for three of us for three nights. NO HAND TOWELS is ridiculous!!! When I asked about them the clerk said we should just use our washcloth. The bath towels were tiny and inadequate. But, by far....the worst thing about this place was there was NO HOT WATER in the shower!! It was clear the lever had been purposely adjusted to stop in the straight up position not allowing the lever to be turned left toward the hot water side. After we all had to endure a lukewarm shower I asked at the desk about it and was told we would need to exit the room for their repair person to adjust it. So we did. The next morning? Even colder!!! That alone, I believe warrants a full refund. OH.......and to top it off....a crazy lady shouting profanities was in the parking lot and the desk clerk solved the problem by...bringing her into the hotel to be with all of us. How is this right? How is this any way to run a brand new hotel. How is this place worthy of the Choice hotel brand? It is not. I fully expect a representative to contact me for a partial credit. Cold showers are not what I paid for. Thank you.」
「포틀랜드 간다면 시내 말구 15분 정도 거리인 비버턴이 훨씬 깨끗하고 숙소도 좋은 것 같아요. 그 중에서도 메리어트 계열인 엘리먼트 초초초 강추입니다. 가족단위에겐 키친이 엄청난 메리트인데 이 곳은 식기들 상태 너무 좋고 빠진 것 없이 다 갖추고 있어요. 미국 여행중에 만났던 최고의 감동이였습니다. 심지어 초바니 요거트를 주는 조식과 즉석 계란 요리 코너도 있구 특정요일에 와인타임도 있어요. 포틀랜드가 좋아서가 아니라 비버턴 엘리먼트 때문에 포틀랜드를 또 갈 판이예요. 23번가랑도 거리 가까우니 한 번 경험해 보세요:)」
「Staffs at breakfast longue were friendly. One of the ladies offered fresh food from her food tray when we tried to take food from the warming bin. It’s a small cozy hotel.」
IIris Ng MYThe hotel room itself is not bad at all. The room is spacious, clean and tv has lots of channels to view. I’m even more surprised that the room has some yoga mat for working out.
However I would not go to this hotel again because I got woken up at 3am and 5am by the garbage truck outside. My room is located at the end of the 1st floor facing the parking lot which is just besides the garbage bins. It’s very awful to hear such noises at the middle of the night and both my family and I couldn’t go back to sleep again. It surely ruined our trip. I don’t think the hotel is that full to give us such a room and I have booked this room 2 months ago. I never know truck would come pick up at midnight…