「I am staying at Country Inn & Suites by Radisson, Frederick. It is a small but very pleasant and well-maintained hotel. The price–performance ratio is quite good. The rooms are nice, modern, and recently renovated. It is definitely a suitable option for anyone visiting this area.
However, I was honestly surprised by the way the hotel staff strictly follow internal policies instead of focusing on guest comfort and flexibility, even in situations where a more guest-oriented approach would have made the stay more pleasant.」
「Overall a very nice hotel for its location, services and room size/setup. Everything is new of this hotel. Free breakfast including non-dairy beverages are very nice. I had an unusual surprise to find used towels hidden in the under the sink cabinet by previous guests (not the hotel’s fault, who would know your guests hid towels under the sink). I also had an unusual surprise to find one side of my clean looking pillowcase smelled like old oil (probably essential oil that couldn’t be completely washed off). I would stay again.」
「This hotel is very satisfying. Great location. The staff , from the front desk to the maids are very helpful and kind. There is plenty of shops, places to eat and entertainment for the entire family surrounding this hotel. The rooms are clean and well maintained.」
「My daughters and I were very grateful to stay at this awesome place that was so clean and on point. Katasha at the front desk was amazing and really helped us troubleshoot shoot an issue with our reservation that was not their fault at all, absolutely went above and beyond. She was also very kind to my daughter who was going through a really tough time. Absolutely will stay again!!!」