「前払いしているのにダブルでカード請求してくるわ、支払いキャンセルの依頼メールも無視してくるわ、ヒルトンとは思えない対応で最悪です。こんなホテルに泊まってツイテナイ。
They double charged my card even though I paid in advance, they ignored my email request to cancel the payment, and they are not a Hilton and are the worst to deal with. I'm not happy to stay at such a hotel.」
Great Service, Lovely Breakfast — but Room Noise and In-Room Dining Could Improve
I recently stayed at the Thompson Houston and overall had a great experience, especially thanks to the excellent service. Every staff member I interacted with was friendly, helpful, and professional. Their attention to detail really made me feel welcomed, and I was touched when they surprised me with a graduation cake — a thoughtful gesture I truly appreciated.
The hotel breakfast was a highlight. The food was fresh and well-prepared, and once again, the service stood out. Dining in the morning felt like a treat thanks to the welcoming atmosphere.
That said, there were a few downsides that affected my stay. The room was quite noisy, even late into the night. It was hard to relax or fall asleep with the amount of outside noise coming through.
Also, I ordered in-room dining on two occasions. On the first day, everything was great. However, the next day the fries were noticeably soggier, the salad was just a bowl of greens with six tiny avocado cubes, and — most concerning — the aioli on the side looked like it had already been used.
Overall, Thompson Houston left a positive impression on me, mostly due to its exceptional staff and quality breakfast. I hope they can improve the soundproofing and ensure consistency in their in-room dining service.
I scheduled a stay on the wrong date. The manager comped me $5. Not a big discount but every bit helps. The room was very clean though it had a strong bleach smell. Lots of contractors and their families staying in the hotel and talking outside our door til late and early next a.m.
I stay here 2-4 times a month when room rates drop.Fresh coffee in morning.No breakfast but alot of fast food places to eat all around here.Huge rooms with all amenitiesSoft bedsRoku TVs with cable..