The first room we were given smelled of **** and vomit in the bathroom, we told the front desk and said that other guests have complained as well so they gave us a different room. This was great until we went into the bathroom to find a used, dirty towel covered in someone’s personal hair. Disgusting. We couldn’t bathe our baby because we didn’t feel comfortable not knowing if the bathroom or even hotel room was properly cleaned. This was extremely upsetting because we had a long day of driving and expect at least a clean room for paying for $200 for one night. Can’t believe it. We told the front desk and they just took note of it and did nothing. Just extremely upset we paid over $200 for a room that was not clean. Quite disturbed by this first experience at a best western hotel. Also to add we were waken up by 2 false fire alarms. Which is not ideal with a baby in the middle of 2 long drive days. And to not receive any compensation for 3 things that are not mild mistakes. Just upset by this whole thing.
Beds were comfortable, bathrooms nice - the bottles in the shower are not clearly marked. Amenities were few / this is not a breakfast included stay. Nothing special - even the TV was about a 32 inch. There is a mini restaurant on site - but it’s overpriced and not a great value.
Business trip we had a meeting there. Modern hotel in great locations. Nearby alot of dinning and shopping. No indoor pool. Sleeping rooms modern and they offer free bottled water and room was spacious, modern and comfy. Good night sleep and they kept keurig k cups stocked In thr room.
I usually only give a 5 if the staff went up and beyond expectations, or the room is better than expected. This hotel met both of the requirements. It could use better reading light by the couch but it was OK for one person. The desk lamp was good as were the bed lamps. There were plenty of 120v and USB plugs. Bathroom lights very good. I liked the shower, it had a door, so many ”modern” rooms have a half open shower, drafty and the floor gets wet. I'm not a fan of body wash, just a personal thing. Good bed. Very nice room.
Pool was green. TV kept popping up windows. Booked for the Pool but alas, unusable. Staff was nice. Didn't check out Breakfast but my kid did and enjoyed the muffins but most likely due to his disappointment in NOT being able to go swimming which is the ONLY reason we booked this hotel.
The motel is trying to improve, but be prepared to pay a additional 30$ deposit when you go to check in. You'll get that back but I've never heard of having to pay a deposit at a hotel so be prepared!