I'm unclear why some poor reviews. We had an excellent experience. Staff were very friendly and pleasant. Shout out to Hannah on the early morning shift. She was a gem. We arrived around 5am and she was outstanding finding us a room at that early hour even though they were full. Note: shuttle only runs after 7am, and you must call to get it. We didn't use cause so early. Uber was around $15. Great amenities including complementary breakfast everyday including premade omelets, Greek yogurt, eggs, bagels, breakfast sandwiches, waffles, drinks. All day coffee and nice fruit flavored water. Very easy free parking. Walmart, McDonalds, and other convenient establishments walking distance. Not much in terms of sight seeing, but very convenient to airport. Nice free small gym, and free pool (didn't use though looked fine). Comfortable newer rooms with kitchens including microwave, even dishwasher large fridge, and full complement of dishes, utensils. Good free wifi and AC. Overall a great experience despite being very full. Never felt rushed and staff very polite and available.
The hotel itself missed the mark on the Ritz Carlton gold standard. The highlight of my visit was Dante at the pool. His service was genuine polite and quick. He answered all my questions and made great recommendations. The tuna poke bowl was superb! Cocktails were perfectly made. Definitely visit Dante to get the 5 star service. Thank you to Tabitha for checking on us constantly to make sure we were enjoying our stay.
Brenda BrownとGabriel Plattからの素晴らしいサービス体験!!!!朝食は素晴らしく、Brendaはとても素敵でした。ガブリエルは雨が降っていたので、前に短期間駐車することを許可しました!彼らは私をとても親切に扱い、私の滞在が素晴らしいことを確認しました!!!!!!!!ありがとうございました、そしてあなたの素晴らしい仕事をし続けてください!!!またね!!!
Our stay was good. The only problem we had was getting the shuttle - the person who answered the phone to assistance was not helpful. The shuttle took 45 minutes to arrive. After we got to the hotel, everything went smoothly except that they charged us the full rate a second time. I am working with trip.com now to resolve the matter.
The hotel itself was very clean and comfortable.
Photo of the shop attached to help others find what they are looking for.
Despite the long-standing reputation that accompanies the Hilton brand, I was underwhelmed by this location and its seemingly outdated facilities, rooms, and amenities. Upon check-in, we were directed to our rooms on the back side of the building, only to see a sign asking to purchase daily parking. Whether or not that is for the travelers going to and from DFW or not, still required clarification with the front desk who seemed surprised that “free parking” is advertised online when booking. The rooms are the toughest selling point. The air-conditioning unit worked so effectively that the rooms ran very cold and humid causing damp sheets and mosquitoes to pester my every movements. In fact, the humidity and dusty vents gave my father-in-law a sinus infection. The popcorn ceilings made it appear as if I was booked in an antiquated motel. Lastly, water pressure wasn’t the greatest. Where the rooms and staff lacked, the quick access to the toll roads and the greater DFW area was a huge plus.