The hotel itself missed the mark on the Ritz Carlton gold standard. The highlight of my visit was Dante at the pool. His service was genuine polite and quick. He answered all my questions and made great recommendations. The tuna poke bowl was superb! Cocktails were perfectly made. Definitely visit Dante to get the 5 star service. Thank you to Tabitha for checking on us constantly to make sure we were enjoying our stay.
Brenda BrownとGabriel Plattからの素晴らしいサービス体験!!!!朝食は素晴らしく、Brendaはとても素敵でした。ガブリエルは雨が降っていたので、前に短期間駐車することを許可しました!彼らは私をとても親切に扱い、私の滞在が素晴らしいことを確認しました!!!!!!!!ありがとうございました、そしてあなたの素晴らしい仕事をし続けてください!!!またね!!!
Marriott Bonvoy Ambassador member and traveling on business. Great hotel and pleasant location. Friendly front desk and my room was upgraded per my Marriott status. Concierge lounge was well maintained and stocked with refreshments. Convenient parking and coffee was pretty good. I’ll stay here again and bring my running shoes next time, there’s a very cool trail around the lake.
First, I will start out with the pluses. The staff mainly but also convenient location to area. The staff was very friendly and helpful. One of the best staffs I have encountered. Jenn B was especially gracious and a lovely young lady. That is about all I have on that. Now for the negatives. The property in some places is in disrepair. In fact, parts of the ceiling were coming down in the bar area and some fell into the chair right beside me the other night. There are other areas like that in the dining area; actually several of them. Some other things to be aware of: The cupboards in the room were almost bare. 2 paper plates and that was pretty much it. There is no stove in the room but a micro and a mini fridge which was not secure and fell out of the opening when trying to open the door. If you shove it up into the space to prevent that, your knuckles will be scraped up trying to open the door. Also, 2 very small trash cans in the room so any dining you had in there with the remnants there was not enough room for it all after 3 nights of stay. Worst of all would have to be the ”buffet breakfast”. By far the worst I have experienced especially in terms of the selection. See the attached photo especially noting the bananas. Really?? To me these are management/ownership issues as again, the staff was wonderful.
Despite the long-standing reputation that accompanies the Hilton brand, I was underwhelmed by this location and its seemingly outdated facilities, rooms, and amenities. Upon check-in, we were directed to our rooms on the back side of the building, only to see a sign asking to purchase daily parking. Whether or not that is for the travelers going to and from DFW or not, still required clarification with the front desk who seemed surprised that “free parking” is advertised online when booking. The rooms are the toughest selling point. The air-conditioning unit worked so effectively that the rooms ran very cold and humid causing damp sheets and mosquitoes to pester my every movements. In fact, the humidity and dusty vents gave my father-in-law a sinus infection. The popcorn ceilings made it appear as if I was booked in an antiquated motel. Lastly, water pressure wasn’t the greatest. Where the rooms and staff lacked, the quick access to the toll roads and the greater DFW area was a huge plus.
Our stay was good. The only problem we had was getting the shuttle - the person who answered the phone to assistance was not helpful. The shuttle took 45 minutes to arrive. After we got to the hotel, everything went smoothly except that they charged us the full rate a second time. I am working with trip.com now to resolve the matter.
The hotel itself was very clean and comfortable.
Photo of the shop attached to help others find what they are looking for.
DDesmond DClean hotel , very reasonable price , location was great. Check in was a breeze , the quality of the bed and room overall was more than expected. It was really hot outside for the time I decided to travel , the cool breeze of the ac and the blacked out room curtains help me get the much needed rest on my trip