Ugh. Wish we’d read the reviews here first. No love for Diamond members. We couldn’t even get the breakfast voucher without updating something in my husband’s Hilton profile. Then, despite his profile stating that he prefers high floors by the elevator, we got 2nd floor on the opposite end of the hall… in a room that had a smell. Windows were dingy. Room was literally basic, at best. No bottled water either - should have been standard for Diamond members. The cherry on top was no late checkout… not even the 30 minutes other people got! Never mind that my husband is LIFETIME DIAMOND. Not one person at that front desk… either in the afternoon when we checked in or the morning when we checked out was friendly or cared remotely about customer service - they were clearly punching a clock and couldn’t be bothered. Best advice - stay somewhere else! There are plenty of other hotels nearby! My husband has stayed this hotel numerous times in the last hotel for work and will never be back.
Marriott Bonvoy Ambassador member and traveling on business. Great hotel and pleasant location. Friendly front desk and my room was upgraded per my Marriott status. Concierge lounge was well maintained and stocked with refreshments. Convenient parking and coffee was pretty good. I’ll stay here again and bring my running shoes next time, there’s a very cool trail around the lake.
The hotel itself missed the mark on the Ritz Carlton gold standard. The highlight of my visit was Dante at the pool. His service was genuine polite and quick. He answered all my questions and made great recommendations. The tuna poke bowl was superb! Cocktails were perfectly made. Definitely visit Dante to get the 5 star service. Thank you to Tabitha for checking on us constantly to make sure we were enjoying our stay.
First, I will start out with the pluses. The staff mainly but also convenient location to area. The staff was very friendly and helpful. One of the best staffs I have encountered. Jenn B was especially gracious and a lovely young lady. That is about all I have on that. Now for the negatives. The property in some places is in disrepair. In fact, parts of the ceiling were coming down in the bar area and some fell into the chair right beside me the other night. There are other areas like that in the dining area; actually several of them. Some other things to be aware of: The cupboards in the room were almost bare. 2 paper plates and that was pretty much it. There is no stove in the room but a micro and a mini fridge which was not secure and fell out of the opening when trying to open the door. If you shove it up into the space to prevent that, your knuckles will be scraped up trying to open the door. Also, 2 very small trash cans in the room so any dining you had in there with the remnants there was not enough room for it all after 3 nights of stay. Worst of all would have to be the ”buffet breakfast”. By far the worst I have experienced especially in terms of the selection. See the attached photo especially noting the bananas. Really?? To me these are management/ownership issues as again, the staff was wonderful.
Check in was fast, front desk staff friendly. Room was comfortable and clean. Breakfast each morning was good and Mayrla was wonderful! She was constantly refilling/replenishing food items, cleaning tables and area. The pool furniture lacked a lot to be desired, but we made due. Would stay here again.
Checked in late at night. Bliss front desk was very helpful and friendly.Has worked there for several years. Very passionate and making sure you have 5star service. Hotel has balcony with chairs and table facing courtyard.Very peaceful and quiet. Does not feel like you are in the city. Staff at check out very friendly and helpful. Bell from area knows great places to dine.
Despite the long-standing reputation that accompanies the Hilton brand, I was underwhelmed by this location and its seemingly outdated facilities, rooms, and amenities. Upon check-in, we were directed to our rooms on the back side of the building, only to see a sign asking to purchase daily parking. Whether or not that is for the travelers going to and from DFW or not, still required clarification with the front desk who seemed surprised that “free parking” is advertised online when booking. The rooms are the toughest selling point. The air-conditioning unit worked so effectively that the rooms ran very cold and humid causing damp sheets and mosquitoes to pester my every movements. In fact, the humidity and dusty vents gave my father-in-law a sinus infection. The popcorn ceilings made it appear as if I was booked in an antiquated motel. Lastly, water pressure wasn’t the greatest. Where the rooms and staff lacked, the quick access to the toll roads and the greater DFW area was a huge plus.