ウィンダム イスタンブール オールド シティ(Wyndham Istanbul Old City)

サービスが非常に悪い

Terrible experience, unacceptable service! I booked a double room with outdoor bathtub and city view, but got a room with a bathtub in the bathroom, plus a window facing the corridor! (actually I cannot see this room type on my booking platform). No city view at all. The room was noisy. I could hear other guests talking and knocking their door in the corridor. The bathtub was leaking, leaving a pool of water in the bathroom after every shower. I called the reception for a room change, they acknowledged something wrong with the system but claimed all rooms were full. The staff promised a room change the next morning after breakfast. At around 9 the next morning, I went to the reception, but all staff were not aware of my request, just told me rooms were full. A lady staff said the manager was not there until 2pm, and promised to tell the manager about my request. When I returned in the evening, the staff (another shift) knew nothing about my request. The supervisor even said the manager had already left as he worked 9 to 5, and again told me rooms were full. All of them are liars trying to shirk their responsibilities.

Bad service. Diverse breakfast options. Bad hygiene. OK location near metro but you will find yourself using tram more which is quite far from the hotel. I had a door connecting to other room so all the noises anooyed me.

this hotel needs repairing every room the offer you is broken staff is ok but hotel is not good to offer anything its not really value for money as you can get a better hottel round the corner for half price never stay there again.

在伊斯坦堡最差的體驗，沒有之一。酒店老舊，服務差。我們因為英國火車延誤兩小時錯過了飛機，想和酒店協商延遲一晚入住，前台態度冷漠，讓我們有事想協商都聯繫代理，隨後我們聯繫攜程客服，回覆説代理一直聯繫不上酒店。更過分的是，我們訂的房間，平台給的圖裡面有床有浴缸，還説有户外按摩浴缸，其實什麼都沒有，房間極小無比，連窗户都沒有，隔音還差，隔壁房間和走廊的聲音能聽的一清二楚，淋浴房小到連轉個身都困難，洗澡的時候發現洗髮水都沒有，打電話給前台，一個小時都沒來，打了第二個電話，依然沒有任何響應。完全對不起價格和五星級酒店的抬頭。

Vilken dålig vistelse och hotell Detta var mindre än en stjärna tyvärr Jag rekommenderar ej Det var renovering medan vi äter,de borrar hela tiden vid frukost tiden Jag är besviken på detta hotel

Nous avons passé un très bon séjour, la chambre était spacieuse et fonctionnelle. Merci à Mohamed et Rita pour l’accueil chaleureux ! Ils ont été très disponible et agréable à notre égard

Комната была без окон. Ванной комнате не работает душ нормально . Отвод воды в ванной комнате не работает хорошо. У Кондиционер не работает климат контрол. Комната без чистого воздуха. Перед заселением спрашиваете комнаты с окнами а то дышать не чем.

Локация отличная!! Питание среднее!!вообщем цена соответствует качеству