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非常喜歡這個飯店

Thank you to the Jacksonville Sheraton and all the staff! They welcomed us as evacuees from St.Pete almost the chaos of Hurricane Milton. During a stressful time everyone at the hotel was kind , accommodating and caring. I highly recommend this hotel to any and all traveling to or through the Jacksonville area. A special acknowledgment to the service & kitchen staff of the restaurant for providing much needy and comforting food to everyone at the hotel, Todd behind the bar for treating us like friends and not customers and the front desk staff for answering all questions thoughtfully and kindly.

My wife and I celebrated our 40th anniversary in April. We wanted to be located near good food, shopping and highway access. We were pleased with the cleanliness and room accomodations. What pleased me and my wife was the 5 Star service we received from the Homewood Suites Hotel staff. We were greeted with a friendly smile. We are Hilton Honors guest and travel through out the United States, staying at various Hilton properties. This was our most pleasant stay. The team of Cheryl Horne,Ussette,Amy,Ms Kim and Murak made us feel at home. It is so hard to experience good customer service but this was 5 star service. I believe that this team should receive some type of positive recognition. GREAT JOB! You made our 40th anniversary so nice. Thank you, Don Samuels

I'm a Gold level Marriott member so I write this with genuine disappointment, especially as outside of this event this was mr new 'go-to' hotel when I needed to come to Jacksonville for medical at Mayo. I'm in my 2nd of a 2 night stay. I had a had a medical procedure this morning which required putting me under. I returned to my room and rested for a few hours and then found the bathroom heavily flooded. I went to the front desk to ask for help and no one was there. I waited and some guy told me to hold on, he'd go find someone. Eventually, a front desk guy named Melvin came out who was unproductive and oddly discourteous in a way that was unearned and about him. I told the problem and after some confusion he was able to contact engineering to come meet us at the front desk. While waiting, I asked him if he could see if there was availability for another room. He said ”No, I can't move you until engineering says the problem can't be fixed. Plus, we're pretty full.”I said ”yes but if you could just check if availability exists as I've just had a medical procedure and am exhausted,” a d held up my bandaged srm from where the IV just was hours ago. He then said no, rolled his eyes, and argued with me which was weird because I wasn't arguing with him. The Palmene the engineer arrived and asked my room number, 723, and he immediately told Melvin and me no one is supposed to be in that room as there is a roof leak which isn't his fault because the roof guys hadn't fixed it yet. I asked Mel in if he could now check if other rooms were available? He said no, ot until the engineer goes with me to the room. I asked ”why nit just give me a key now to a new room so I could directly pack, switch rooms and then return the key to the flooded room? Palmene the Engineer agreed and started explaining and literally mid-sentence Melvin started helping someone else who randomly walked up to ask a question about parking. I asked Melvin to please resolve one problem at a time and he refused. It was really sincerely weird; rude in such a misplaced way that it was farcical. So Palmene and I went to the room, he immediately knew where the roof leak in the bathroom was, repeated that the room should never have been occupied nor I put in it. He kindly ran to get me new room keys and a luggage dolly so I could pack to move. He returned with them and helped solve the problem and apologized for Melvin acting rudely and unconstructively. After packing and switching rooms I took the dolly down to the lobby and Melvin came up to tell me i could have just it in the hallway instead of nust saying thanks for returning it. This is a flooded room on a medical procedure day exasperated a really incompetent front desk guy with a poor attitude.

It was an awesome stay. Very clean and spacious rooms. We definitely will be returning.

私たちは滞在を楽しんだ。スタッフはチェックインと質問に答える際に素晴らしかったです。素晴らしい部屋とバルコニーの景色、大好きです。部屋はよく掃除され、消毒されました。朝食は新鮮で熱く、スタッフはフレンドリーで親切でした。

良い、推薦する価値がある、部屋は良い、新しい良い、推薦する価値がある、部屋は良い、新しい、良い、推薦する価値がある、部屋は良い、新しい、良い、推薦する価値がある、良い部屋、良い新しい、良い、推薦された、良い部屋、新しい

Upon check in, the hotel lobby smelled strongly of vaping, reception was notably rude, the elevator smelled dirty, the hall had a seperate notable disgusting odor, and the hotel room had it's own musty, unclean odor. The shower did not drain properly and I stood in ankle deep water washing my hair. Attached is a photo of the ring left in the tub from our use, and I it is unlikely this much residue was generated by our overnight stay. Note the mold on the shower curtain liner. This was the darkest Sheraton hotel room we've stayed in. The pillows were notably uncomfortable, the mattress not much better. The next morning when I called the front desk to let them know about the faulty drain and offered to send a photo of the ring of soap residue in the tub, hotel reception disconnected our call. Upon checking out, when I asked about speaking with the general manager, I was told he would email us, and no such email was received. Overall, this poor quality of hotel and service is not what we would hope for from Four Points by Sheraton.