ホリデイ イン エクスプレス ジェームズタウン IHG ホテル(Holiday Inn Express Jamestown)

Staff was not entirely pleasant. Wouldn’t let us check in even 45 minutes early, despite there being open rooms. The room had a refrigerator and microwave, but they were just set against the wall-just the microwave on top of the fridge-no cabinet or table that they were set on. The elevator sounded like you shouldn’t trust it-even the housekeeper didn’t want to take it.

We booked this hotel because it lists a hot tub and pool as amenities. Someone commented that both were closed in September 2023. Both are still closed 4 months later when we arrived. This was quite disappointing. On top of that, the staff member at check-in was decidedly not welcoming. The room itself was okay, but it looks like it needs some updates (and has needed them for a few years). The breakfast was excellent though. The location right off the interstate is hard to beat too. Parking is tricky though.

The staff at the desk could have been more personable. Lack of enthusiasm to welcome us to the hotel.

I drove two hours take my kids to swim get there go told pool is out it service so upset we didn’t stay just went back into the car and drove back home. What a waste never booking thru this site again can’t ge tho refund or discount now. Very upset

Room smelled of wet carpet. Beds and linen were fine. Tub faucet handle was very loose.

The hotel rooms are in need of a refresh. The lounge chair in the room was badly stained. Carpet probably due to be changed out. The actual bathroom in the room is quite small. All that said, the breakfast was very good and the staff are all awesome!

Pool and hot tub in terrible condition. Didn’t look like they would be doing anything about it in the future

The room could have been more clean. There was stuff behind the night stand and the bath tub had a ring around it plus a few hairs. The headboard was dusty along with around the lamp on the desk. The coffee maker was not cleaned after last patron. The windowsill was dirty and the fitted sheet kept coming untucked. The fridge could have used a little wipe down too. Other wise the front desk service was amazing very friendly and welcoming. The pool and hot tub were out of service which was a disappointment but otherwise it was a nice stay

Room was clean. Property was easy to access. Only interacted with one staff at check in. Pool and Jo tub were closed. Breakfast was a good spread.