Shauna, Well, you duped me in to staying at your hotel and I will never do that again. Let’s start at what you have on the internet and compare that to reality: Hotel Description Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, barbecue grills, and a vending machine. A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM. I was not able to enjoy the indoor pool. It has not been functional for a very long time. The fitness center was lacking important fitness options. Wireless was too slow for it to be usable, and you wanted to charge for an upgrade. I only found soda vending machines, not a snack one or even an ICE machine. The complimentary breakfast was nowhere to be found one day. An empty box of donuts the next day was available (picture for reference is attached). Today, there was 2 packets of oatmeal with a stack of dirty bowls. Not very inviting and a good reason to go somewhere else for breakfast. Get this off your descriptions of the hotel! Based on other things I have found you may want to add the following amenities: Drug ******* hanging around the front of the building smoking up under the front awning. Broken elevator at the beginning of my stay Funny smell in the hallway Lumpy Mattresses Door Keys that won’t stay programmed. Front desk people that don’t seem to like their job. Hoping someone is sitting by the front desk to let you in to register as the doors are locked 24/7 or you will be standing there for a while. I really hope you don’t run all your hotels this way. The positives were as follows: I could easily walk there from the airport. (This is something you and your employees didn’t do anything about) I am sure it is possible to run a budget hotel and make it a nice place to stay, you and your team don’t seem to be able to do that. While I am only visiting Juneau for work purposes maybe 3-4 weeks out of the year, I don’t think I will choose to stay here again.
With a stay at Waterfront on Glacier in Juneau (Downtown Juneau), you'll be within a 15-minute walk of Gastineau Channel and Cope Park. This hotel is 0.8 mi (1.3 km) from Alaska Governor's Mansion and 0.8 mi (1.3 km) from Alaska State Museum.
Make use of convenient amenities such as complimentary wireless internet access, gift shops/newsstands, and wedding services.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 49 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your memory foam bed comes with premium bedding. 55-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, as well as phones with free local calls.
Stay at ramada was a 4/5 with early check in and nice and supportive staff. Location was near and walkable from downtown. Every excursion pickup point is literally 5-10min walkable from hotel.
Only reasons for not giving 5/5 are
1. Room Phone was not working
2. Temperature control of Shower if our room was not working though they did provide alternate room just for shower purpose
I would recommend this hotel for nearness to downtown and especially friendly staff
The Hotel Baranoff in Juneau, Alaska, left much to be desired, especially considering its high price point. While the location may be convenient, the overall experience was disappointing due to numerous maintenance issues and lackluster amenities. Pros: - Convenient location in Juneau Cons: - Extremely overpriced for the quality offered - Numerous maintenance issues throughout the room - Outdated and worn-out facilities - Unhelpful staff Our stay was marred by a series of issues that shouldn't be present in any hotel, let alone one charging premium rates. The room's door handle was broken, requiring excessive force to open. Basic amenities like the shower, toilet, and fitted sheet were all problematic. The shower head and tub diverter leaked, the toilet ran constantly, and the bottom sheet didn't fit the mattress properly. The room's furnishings and technology were equally disappointing. The TV was comically small for the room size, and the desk lamp provided inadequate light for work. We also encountered issues with the in-shower toiletry dispensers and a malfunctioning nightstand. Customer service was lacking, with the hotel offering only a meager 30-minute extension for late checkout. This inflexibility, combined with the room's various issues, made for an uncomfortable and overpriced stay. Overall, the Hotel Baranoff is in dire need of renovations and improved maintenance. Until significant improvements are made, it's hard to justify the high rates for such a subpar experience. Travelers to Juneau would be wise to explore other options or adjust their expectations accordingly if choosing to stay here.
This review is relatively objective - this USA road trip encompassed 5 properties in Alaska over 9 nights and a total of 25 over 47 nights. We stayed for 3 nights in June. Excellent pick up from the nearby airport (no noise)/drop off at the ferry port at Auke Bay. Our Deluxe room was large enough, comfortable and well equipped. Twin beds were not available, so a roll up turned the queen bed room into a twin. The shutters were not blackout, so the early sunrise did intrude. Decent linen and towels. The property, which is an old converted house ,felt welcoming and comfortably ‘non chain hotel’ furnished. Plenty of parking out front for those driving. No elevator for anyone with a mobility problem. Check in was efficient, but one of the issues we encountered was that none of the staff had any idea about the public buses that run directly in front of the hotel into town, locally and close to the Mendenhall Glacier NP. Yes there is a shuttle downtown (if you want to experience a massive ‘cruise ship alley’ shopping experience ) but the local buses ran everywhere (every 30 mins) and were tremendous value/much more convenient. No attempt made to even find the necessary information for us and no handouts/timetables available. At a hotel of this standard we expected better. Breakfast was to a decent standard, however, we did not appreciate being pestered/hassled upon completing breakfast to order content/time for the following day! A restaurant is advertised both on TA and on the roadside hotel board. Yes, dinner is available, but on a very limited ‘pre order’ menu.There is no liqour licence and we were brusquely told that we couldn’t drink our own wine with the meal as there were ‘under age’ employees on the premises. Not at all acceptable for a hotel of this class/price. Dining atmosphere zero! There are dining options available locally of the pizza/diner variety. What could have been a wonderful experience was marred by the above issues.
Mmlm26Very pleased with this hotel. We were in the 1 bedroom suite. Plenty of space. Looks to be recently remodeled. We stayed a total of 4 nights during 3 separate stays. The staff was great at dropping us off twice at the airport and at the ferry terminal and picking us up. All staff members we interacted with were very helpful. Not to many choices within walking distance to eat, but we quickly figured out the bus system. The Valley Restaurant nearby has good food.
ゲゲストStay at ramada was a 4/5 with early check in and nice and supportive staff. Location was near and walkable from downtown. Every excursion pickup point is literally 5-10min walkable from hotel.
Only reasons for not giving 5/5 are
1. Room Phone was not working
2. Temperature control of Shower if our room was not working though they did provide alternate room just for shower purpose
I would recommend this hotel for nearness to downtown and especially friendly staff
AAlDentyThe Hotel Baranoff in Juneau, Alaska, left much to be desired, especially considering its high price point. While the location may be convenient, the overall experience was disappointing due to numerous maintenance issues and lackluster amenities. Pros: - Convenient location in Juneau Cons: - Extremely overpriced for the quality offered - Numerous maintenance issues throughout the room - Outdated and worn-out facilities - Unhelpful staff Our stay was marred by a series of issues that shouldn't be present in any hotel, let alone one charging premium rates. The room's door handle was broken, requiring excessive force to open. Basic amenities like the shower, toilet, and fitted sheet were all problematic. The shower head and tub diverter leaked, the toilet ran constantly, and the bottom sheet didn't fit the mattress properly. The room's furnishings and technology were equally disappointing. The TV was comically small for the room size, and the desk lamp provided inadequate light for work. We also encountered issues with the in-shower toiletry dispensers and a malfunctioning nightstand. Customer service was lacking, with the hotel offering only a meager 30-minute extension for late checkout. This inflexibility, combined with the room's various issues, made for an uncomfortable and overpriced stay. Overall, the Hotel Baranoff is in dire need of renovations and improved maintenance. Until significant improvements are made, it's hard to justify the high rates for such a subpar experience. Travelers to Juneau would be wise to explore other options or adjust their expectations accordingly if choosing to stay here.