5* hotel booked to end our trip in style.
Bar staff and cleaners were super happy, polite and love to great the guests in the hotel.
Reception staff were generally unhelpful. I tried to book activities and excursions, but was initially told to go the hotel next door before being given a random book
While trying to sort late check out one receptionist began serving another customer over my head. Late check out was eventually agreed to which was helpful but after being sat face to face in silence for minutes.
Facilities are wonderful. Nice private beach, great pool area. Two bars and buffet style restaurant with ala carte option.
Locals got charged significantly less for our event dinner. Some would say that's fair, others would disagree, but not being transparent probably suggests it was trying to be hidden.
Service wasn't 5*. When we arrived our bedding was ripped and had a huge hole in it. Thankfully this was fixed, but I think atleast 2/3 people came to check before it was resolved.
ゲゲストUnfortunately underwhelming...
We booked a room with 2 double beds (alternatively 2 single bed) for a higher price because that's what we wanted - when we checked in, we were given a room with 1 double bed. Unfortunately the bed couldn't be spitted and no other room was available (which we highly doubted, as we were one of the early one's checking in that day).
We received a very soft co-sleeper bed...
The first night, we went to bed quite early as we were exhausted from the day. Suddenly, there was banging on the door - up to 10 times - before I was awake enough to open the door to 2 service guys from the hotel, giving me some cut fruits and 4 pralines - at 10:30pm!? I was totally confused by the time and behaviour...
Also the personnel wasn't of great help when asked regarding directions, post office, or else...
We just didn't like the experience we had in this hotel.
MMy name is DongDongこれはとても良い場所、美しい海、すべてのサービスはとても良いです、とてもおいしい食べ物、完璧で清潔な部屋、私は楽しい時間を過ごすことを保証することができます、それは私にとってスリランカ南部に行く価値があります滞在する場所。彼らはまた、完全なバーと素敵なプールを持っています