サファイア パームス モーテル(Sapphire Palms Motel)

Fantastic location and lovely office staff

Room was dirty and zero attention to detail there was bottle caps left in cupboards, a manky toothpaste cup left in a cupboard in the bathroom. The property was unkept with lawn not mowed and random rubbish left around the area such as building supplies. i would not recommend you stay here!

No detergent or cloth to wash dishes, tried to rinse cups out but not too succesful. Pru in reception was lovely an helpful

Was hesitant to stay because of the negative reviews but everything was great, looks recently renovated with new owners. Will definitely be staying next time I’m working down there.

Very quiet and peaceful. Staff were very polite and nice to talk too

Unfortunately on arrival we noticed ants were crawling on the yop of our fridge. Morning 1 of 2 the toilet was blocked. We notified reception staff of the problems. They came to check them out. They advised ants and toilet would be fixed whilst we were out. Staff contacted us later in the day not sure if things were fixed, so they gave us another room to move to. When back to our room , we first noticed our room door had been left open. NOT HAPPY AT ALL., then noticed ants had not been treated as there we still visible and toilet had not been fixed. We made the reception staff aware of the door having been left open, ants and the toilet not being attended to. On a positive , none of our belongings had been taken. We transferred rooms and had no further issues. Another positive was having air-conditioning and a pool and spa to be able to relax in.

The pool and spa are good. In the family room curtain was torn. The screen door was broken. The room smelt. The keetle was diry boiled water tasted yuk. The biscuits were off. The tea bags were yuk. Towels provided were worn out almost ready to have a rip, very thin and not fluffy. For $300 a night for a family these things can be improved.

I liked the king bed , room needs a good revamp , didnt need the 2nd bed in there as it was useless , the balcony out back was dirty thelight fitting out there not clean at all , the pool was nice again i just feel the whole place needs a good revamp , the breakfast area was a small kithenette with frozen bread on offer and a few cereals , we went out for breakfast, wouldnt stay here again , it looked better in photos , my husband was very disappointed as he thought he was taking me somewhere special for my birthday.

We stayed 3 nights in the Queen room with balcony and really enjoyed our stay .. the veranda was great to enjoy on a warm evening and the air conditioning was fantastic.. comfortable beds and good shower DVDS player .. continental breakfast included ( cereal and toast juice and tea or coffee) central to everything and a short drive to Shelley beach and terrigal and Avoca ... the staff are so lovely and so helpful..