The customer service at this intimate retreat right on the Chobe River was out of this world. From the beginning to the end we were impressed. Super-friendly staff happily accommodated my request for vegan and gluten free food. The cook baked fresh gf bread, especially for me, brought us non-dairy milk, and they made breakfast plates of delicious cooked vegetables, potatoes, and seasoned baked beans, in additon to the the regular cereals, toast, and fruit, etc. They put together a lovley pre-packed breakfast for us when we had to leave early for a boat trip. Both breakfast and a 2pm lunch (set menu) were included and they made gluten free pasta for us for lunch. There was salad to to go with it, and we were set. When I needed an adapter for an American appliance one of the staff went out and bought one for the lodge that I could use. We were in the house, which is very spacious and has its own private patio overlooking the Chobe River where we could see all kinds of bird life. It was pleasant and clean and we had a wonderful stay there. The gardens are very nicely kept and there is an electric fence to keep unwanted animals out. There isn't a lot of room right on the property to take walks, but all the other benefits more than made up for that
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