The Ritz Carlton Key Biscayne, Miami

In general, I liked the hotel, the rooms are clean, there is everything you need. Good beach, the territory is not big, but well-groomed. Minus is the staff that cleans the Hotel and the room. Already from 8 am in the corridor begins a constant very loud communication and laughter, it awakens and does not allow you to sleep and rest. To our room, despite the inscription do not disturb, came twice without any knock. Therefore, the whole impression of the hotel was spoiled by the absolutely uneducated noisy cleaning staff. I probably won't stop in the future.

酒店環境優雅，私人海灘舒適，餐廳美食一般但服務熱情，房間寬敞視野開闊，酒店服務周到

客房整理很專業。

We absolutely loved everthing about this property. I want to especially communicate what makes this place special. Your staff that go above and beyond for their guests. Having witnessed numerous entitled people and their children,and the patience,kindness and professionalism displayed despite the obnoxiousness of some of the guests(mostly with children).As a parent myself I was horrified at the public display of careless,spoiled and no boundary behaviors of these people and their spawn. Yet your wonderful staff rose above with a smile and courteous care. Everyone from the front desk, to the pool to every resturant was pleasant and elegant. I especially would like to mention Jannus who was our waiter and Rolondo our breakfast waiter were so wonderful. The beds were so comfortable, the rooms were so cheerful and clean, Your housekeeping staff friendly and helpful.The front desk staff were amazing on every level. We can't wait to visit again!

We were here for a last minute get away. First time at the property and we loved every minute. The staff was fantastic immediately upon check in with Antonio. Every staff member went above & beyond, including Robert, Concierge, and Zadi, David, server at the pool and Miguel. We look forward to our next trip!

Probably the most friendly staff Ive ever interacted with in any hotel. There were some staff that spoke no english in some of the more simple positions but all were very friendly and helpful. It was an expensive stay but that was expected. A decent amount of shopping and restaurant options on hotel property. The beach was messy from a recent storm I believe but the water was a comfortable temperature. The food and drinks were really good.

We got a really bad room that overlooked a garage roof! The rest of our stay was pleasant! The staff is very friendly and attentive.

The hotel and the ambiance is ritzy with a Cuban flare. It is a little relaxing paradise away from the lively city of Miami and still near if you want to go for a day or night trip where there is plenty to do. Locally renting a bike and exploring the island was very relaxing. If you want to enjoy get either an ocean view or bay view room. The resort view although has a partial view of the beach and the building next door the balcony could be noisy by the cooling fan that are on the roof top on the right side of the building.the staff is very pleasant and accommodating. The beach had a lot of sea**** although they try hard to clean it it was impossible. The sea **** is seasonal. We enjoy the long walks on the sand and the pool were very nice so we spent most of the day there. The beach guys are a great team and accommodating

Lovely setting Food was very average - tried all of the restaurants and they were all mediocre and disappointing