ホリデイ イン エクスプレス ホテル アンド スイーツ キンストン IHG ホテル(Holiday Inn Express & Suites Kinston)

The property was very clean and the staff was very friendly helpful and professional

I was not admitted because my crédit card does not carry my name. What a rediculous condición. I went next door and got myself a more costo efficient and very good room.

I booked my stay on October 14th, 2023 for November 18th, 2023. I received a phone call from the hotel an hour before check in telling me that they were overbooked and my reservation is being cancelled. My card was charged on November 18th @ 2:13am. When I called that morning they told me they charged an extra $50.00 for a deposit that would be refunded after check out. After the explanation of the cancellation she notified me that it was a hotel hold on my card and she would release the authorization for a full refund. However, I’ve never had anything like this happen before. If I make a reservation, it follows through. It does not make sense for my stay to be cancelled if it was available for me to book a month in advance. This was definitely an inconvenience to me and the plans I had going on for my event. Due to this situation I will not be booking with this hotel moving forward.

All around a very well maintained and clean hotel, staff was friendly and knowledgeable. The only downfall is it's been a week and my deposit of $50 still hasn't been sent back to my account.

Bathroom could use one additional towel rack for wet towels and an exhaust fan to remove humidity. A plastic bag for dirty laundry wasn’t provided. The AC unit was very quiet and comfortable. Hot chocolate could be added to the hot drink area for guests who don’t drink coffee.

The stay was beautiful. I only had one mishap. The bathroom toilet kept running. Once I got that out of the way there were no complaints

Check in was easy since I purchased the hotel via *******. The biggest problem I had with the hotel is that the pool was not in operation and no one communicated this important detail (especially since it's summer time and a pool is a great amenity). Also, the only handicap accessible rooms had one king bed only. None of the rooms with 2 beds were handicap accessible, which isn't good for multiple travelers. Also, I was told by hotel staff that a room on the 1st floor would be reserved for my stay. When I got there, I had to take a room on the 2nd floor and hotel staff acted as if they didn't tell me I would have a room on the 1st floor. I have proof of our communication in a text message as proof.

Reserve room through *******, the app was very user friendly. Tatcayaniyah, was at customer service and checked me in. Shyhelm Richardson checked to make sure everything was correct, he is the Assistant General Manager, both Holiday Inn employees were very helpful and professional. I will do my Google review after breakfast, but for now, I am very satisfied with this hotel. It is clean and well maintained. We walked next door and watched the new Indiana Jones movie tonight.

It was super clean and the staff was very friendly.