「I love staying at this hotel, which is why I wanted to mention that my room wasn’t as clean as usual this time. There were fingerprints on the microwave and small black hairs in the bathroom when I arrived.
I’m sharing this as feedback since I’ve always had great experiences otherwise.」
「It was my second time staying at this hotel.
There were two things I really needed to mention.
First, I turned on Netflix and started watching a movie around 8:00pm but I fell asleep shortly after. Around 9pm someone started knocking on my door very loudly, which woke me up. I then heard someone outside saying, “Hey, lower the volume.”
I was honestly super confused because the TV wasn’t even that loud???? and the knocking itself was louder than the TV and was what actually woke me up. I didn’t open the door because I found it creepy.
After that, I called my friend, and he suggested I contact the front desk. When I called, the lady told me their housekeeper had already checked and there was nobody in the lobby anymore (which makes sense because it had happened around 20 minutes earlier). She also said other people shouldn’t be able to access guest floors without a key card. When I asked whether anyone staying beside me had complained, she said nobody was staying next to my room, and the guest next door had only just checked in.
Maybe it was just someone passing by, but it was still really weird and uncomfortable. I’ve stayed in many hotels in different countries and have never experienced something like this before.
The second issue was that both the internet and TV stopped working at night and were still not working the next morning when I checked out, which was really frustrating. I mentioned it during checkout, and the front desk staff simply said the whole building was having the same issue and they were trying to fix it 🥲
The good thing is they’ve now fixed the access issue, so everyone needs a key card to access their floor.
The hotel itself is brand new, very quiet, and clean, which is why I chose to stay here again. Since it’s owned by Hilton, I honestly expected the staff to be a bit more professional when speaking to customers.
The housekeeping staff were all super friendly though.」
This cozy and functional suite has its own private entrance and is perfect for all your needs, with 2 private bedrooms with queen sized beds, a private bathroom, kitchen, TV, WiFi, hardwired internet, and a seating area. Free parking is available on premises.Owners live Upstairs (Onsite). As we live Upstairs (on site), so any genuine demands to make your stay more comfortable will be fulfilled in a timely fashion. You can ring the doorbell at the front door or please feel free to call me to get in touch with me.Staying at this suite, you will be centrally located to Downtown Surrey, Vancouver, White Rock, SkyTrain and highway access.Extra people can be accommodated for with an extra fee. Maximum of 06 Guests can be accommodated. Mattress, Bedding & Blankets will be provided for extra Guests.No pets, no smoking on property premises, no partying.Registration DetailsMunicipal registration number: 205505Provincial registration number: H490514437About pets:No pets allowed.About checkOut:Check out before 11:00 AM.About children:Children allowed: ages 0-17.About checkIn:Check in after 3:00 PM.About smoking:Smoking is not permitted.About minBookingAge:Minimum age to rent: 18.About events:No events allowed.