My daughter wanted to go somewhere really special to celebrate her 30th birthday and was interested in going to Thailand. Then she saw some photos of this hotel and it’s amazing views. After reading the reviews the decision was made. We were so excited and so hoped it would live up to everything we dreamed of. We had chosen a private pool villa and it was THE most amazing room with a private pool and outside jacuzzi in a beautiful garden. We felt like we were living in a dream. The big round inside jacuzzi bath in our bathroom was huge. On her birthday I had decorated our room and the staff matched the colours with petals on the bed and two cakes. One was made from towels the other was a delicious white chocolate one! The room was behind the main beach pool so we would get a buggy up to the lounge but we always chose to walk down the big hanging bridges back to the room. The views were stunning and the bridges and stairs looked so pretty lit up at night. We both visited the spa for treatments on her birthday which were very nice. We wanted to go to an ethical elephant sanctuary whilst in Thailand and the concierge booked us to go to Samui Elephant Kingdom. This was just a short drive from the hotel and was one of the high lights of our trip. It was a wonderful experience and we would definitely recommend it. The club lounge was where we had our daily afternoon tea and evening drinks and canapés. The club staff were great they got to know us and knew my daughter liked the duck spring rolls. To her surprise they brought out two on a plate with candles in on her birthday whilst singing “happy birthday“. It’s the little things that make it perfect. I would like to thank you all for everything. I can only remember a few names, Lisa, Knowfang, Meen, Markey but you were all great. A special thank you goes to Dow. You were amazing, kind, professional, friendly and very helpful especially when the air con needed attention. I can’t thank you enough. I had wished we got to see you before we left to say it personally but it was your day off. All the staff from management to ground staff were professional, friendly, polite and always had a smile on their faces. The service was excellent. The hotel app was great. If you wanted anything you just sent a message and the response was immediate. We wanted different pillows they were there in 5 minutes. We asked for sun loungers for our garden again there in a few minutes. We had a problem with the air con and immediately the engineers came. I have never stayed anywhere with such great service. This hotel not only lived up to expectations it surpassed them. It really was like living in a dream. Thank you to all the staff for making this the perfect holiday. We will most definitely be back.
The Hotel staff are very friendly especially Kuant the restaurant manager. The breakfast is very good and varies from day to day. The hotel location is ideal just far enough out of Lamai town to be relatively peaceful but close enough to walk to and from comfortably. Great view from the restaurant overlooking the small fishing boat cove. They’re going to be introducing vegan food to the menu and concentrating on the wellness centre with Yoga classes etc. We stayed 7 days and had a very enjoyable stay. Mint the reservation (GSA) was especially helpful. The first room we stayed in unfortunately, the air-conditioning fan broke and she happily moved us to another room, extremely good service with a smile. The maids cleaned the room and made the beds every day. The Hotel is a little rundown I.e. the decor needs some TLC some of the decking needs replacing which I’m sure will be done soon as it’s under new management.
This was our place to go whenever we visited Koh Samui. This is a small, quiet beach front boutique hotel. The staff have always been very friendly and will try their best to accommodate you. This visit we felt very unwelcome. Considering this was our 5th visit, and we were excited to be back in Koh Samui, I was expecting to have been welcome back in a nicer way. No, that did not happen. We found our bathroom was dirty, especially around the toilet, and immediately I contacted Reception, who sent someone to clean it and then asked if we wanted to change rooms. I asked why the toilet had not been cleaned in the first place, and they could not answer. I was so disappointed. I then started to notice other things that I was not happy about. We asked for the manager, who we know well and has always been very hands-on and always came to welcome us back when we returned for a visit, and they said they would send a message. The manager sent us a bottle of wine and an apology note. Well, that was very presumptuous of the manager because I don't drink!!! We returned the bottle!!! I eventually met the new manager, he's new from England. I did let him know how I felt and told him it was not very nice to step into an unclean bathroom. Excuse was they just done maintenance, I told him that's not my concern it should have been cleaned, and he accepted this should have been done. The hotel is looking very old and does not have the wow look anymore, and considering we've visited many times the hotel did have refurbishments in the room, the rest of the hotel definitely needs refurbishment. You would have thought this would have been taken care of during the lockdown. The sky roof in the breakfast area needs cleaning. The swim up bar the tile fell off and one of the guest had to show the staff member what had happened because it was sitting in the bottom of the pool which the guest went and pull up and gave to the staff member. So, to be honest it's a lovely hotel but the manager is an office person and does not really engage well with guests, which is a shame because for a small hotel he definitely needs to be ensuring his guest know who he is and to also welcome them back or thank them for visiting. He did, however, come and wave us goodbye, I suppose he's hoping we will be back. We are not sure we will visit again. We went and checked out another hotel and found other hotels charging the same and are much nicer. Changes bring better, but it did not happen on this occasion, unfortunately.
Holiday Inn Resort Samui Bophut Beach, an IHG Hotel
ボプット, サムイ島にあるホテル
"子連れ旅行におすすめ""買い物至便"
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No.
2
4.4/5
51件の口コミ
ブリ ラサ ヴィレッジ サムイ
チャウエンビーチ, サムイ島にあるホテル
"宿泊してよかった!""親切なオーナー"
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No.
3
4.4/5
53件の口コミ
バナナ ファン シー リゾート
チャウエンビーチ, サムイ島にあるホテル
"宿泊してよかった!""親切なオーナー"
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No.
4
4.7/5
92件の口コミ
ボプット リゾート&スパ
ボプット, サムイ島にあるホテル
"親切なオーナー""宿泊してよかった!"
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No.
5
4.5/5
72件の口コミ
カルマリゾート
ボプット, サムイ島にあるホテル
"宿泊してよかった!""客室が素晴らしい"
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No.
6
4.3/5
25件の口コミ
Cielo Boutique Hotel & Spa Samui
ボプット, サムイ島にあるホテル
"Good Location"
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No.
7
4.5/5
51件の口コミ
タンゴ ラックス ビーチ ヴィラ サムイ
チャウエンノイビーチ, サムイ島にあるホテル
"宿泊してよかった!""親切なオーナー"
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No.
8
4.5/5
5件の口コミ
CoconutsPalm Resort
ラマイ ビーチ, サムイ島にあるホテル
"アメニティが素晴らしい""清潔感あり"
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No.
9
4.6/5
32件の口コミ
ワイルド・コテージズ・ラグジュアリー・アンド・ナチュラル - アダルト・オンリー
ラマイ ビーチ, サムイ島にあるホテル
"Good Location"
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No.
10
4.4/5
72件の口コミ
ザゼン ブティック リゾート & スパ
メナムビーチ, サムイ島にあるホテル
"Good Location"
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サムイ島のおすすめホテル
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過去2ヶ月間で最も予約数の多いホテルはこちら
No.1
4.3/5
1件の口コミ
Samui Camping Farm
チョンモンビーチ, サムイ島 | Inge und Karlfriedより1.43KM
"Good Location"
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No.2
4.0/5
1件の口コミ
サムイ キャラバンズ
チョンモンビーチ, サムイ島 | Inge und Karlfriedより0.15KM
"Good Location"
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No.3
4.5/5
85件の口コミ
シャサ リゾート & レジデンス、コ サムイ
フアタノンビーチ, サムイ島 | Inge und Karlfriedより3.35KM
"客室が素晴らしい""宿泊してよかった!"
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No.4
4.4/5
51件の口コミ
センターラー ヴィラ サムイ
フアタノンビーチ, サムイ島 | Inge und Karlfriedより3.68KM
"宿泊してよかった!""親切なオーナー"
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No.5
4.6/5
62件の口コミ
ザ ビーチ サムイ
サムイ島 | Inge und Karlfriedより2.66KM
"素晴らしいオーシャンビュー""宿泊してよかった!"
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No.6
4.3/5
12件の口コミ
サムイ ナチエン ビレッジ
フアタノンビーチ, サムイ島 | Inge und Karlfriedより4.06KM
"宿泊してよかった!"
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No.7
4.8/5
23件の口コミ
カスケードタラ
チョンモンビーチ, サムイ島 | Inge und Karlfriedより5.22KM
"朝食が美味しい""宿泊してよかった!"
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No.8
4.6/5
168件の口コミ
コンラッド コ・サムイ
サムイ島 | Inge und Karlfriedより5.38KM
"宿泊してよかった!""親切なオーナー"
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No.9
4.6/5
40件の口コミ
アヴァニ + サムイ リゾート
サムイ島 | Inge und Karlfriedより4.78KM
"親切なオーナー""宿泊してよかった!"
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実際に宿泊した会員様の評価を参考し、あなたにぴったりの一軒を見つけましょう
4.6/5
素晴らしい
ゲゲストI read many reviews about this resort and studied the Mantra Samui website, but never learned until after I booked (4 nights stay) my room that they had cancelled , during Covid, the regular shuttle that took guests down the hill to Fisherman Villa. I learned this because I called the hotel before my trip to ask some questions and also ask how to reserve a place on their shuttle. The resort does have one auto/driver that will drive you down to the bottom of the hill if it is there, and if it is not picking up someone at the airport. The shuttle delivers you directly to the bottom of the hill, is pretty much is just a local road. Then you can wave down a taxi and negotiate the price. Some fun! The Mantra Sumai should update their website to say the regular shuttle has been cancelled, and replaced by their maybe available one car. Continuing my story... We booked a massage at another hotel that is about 20 minutes away, and gave ourselves one hour to get there. So the night before we reserved to get the ride down to the bottom of the hill for the next day afternoon. When we went to reception, we were informed there was an accident, which was a flat tire, and the tire 'might' be fixed in half an hour and then another 20 minutes to get back to the Mantra. They apparently felt no responsibility to contact us. Just wait for the guests to show up and then tell them. They felt no responsibility to call the driver for any update. They then offered to call a taxi, but that would take about 20 minutes to arrive. Also when you call a taxi there is no opportunity for negotiation. My hour was dwindling. Well 20 is better than maybe 30 + 20 minutes. So they called the taxi. Luckily the Mantra driver showed up after 15 minutes, and the taxi was cancelled. My conclusion, after all the interfaces with reception, is they have a poor sense of responsibility and lacking the ability for logical thinking to provide a good guest experience. There are other examples beyond the above. Our suite room was in good condition, and everything functioning. Well, except the phone did not work, but I did not need that. The suite has a king size bed and a separate built in bed in the back of the living room. OK, so 4 people can stay. But the flaw in the suites is there is only a 2 person love seat to sit on. There is no chair, and no desk. It is no fun to use your laptop when the coffee table level is below your knees. A simple 4 leg table for a desk, and a simple chair would be nice, and not cost very much. They do have an on-site co-work room somewhere, but I did not use it. I think it is an extra cost and I did not have that much work to do anyway. The highlight of the Mantra Samui was the included breakfast. There are many cooked to order choices plus a buffet of juices, fruits, cereals, yogurt, pastries, and several breads you can toast yourself. We tried every item on the breakfast menu and all were nicely done and tasty. Very good coffee and tea made to order i
ゲゲストexcellent !!!! could not find anything less than that (and i can easily find usually) rooms, facilities, stuff, location - Excellent special thanks to amazing Pam in reception that was super friendly, welcoming, professional, smart and interesting i want to thank you in person for your hospitality and welcome i wish every place could have given me such a perfect welcoming experience Thanks !!!