We recently stopped at the AC Hotel by Marriot Krakow for a three-day city break. Let’s talk about the positives first… The hotel is in a great location, it is not too far from the city centre but is on the outskirts, a few minutes’ walk from a large green recreational ground which was lovely. A Bolt (Somewhat a European version of Uber) was almost instantly available at the hotel, and we never waited more than four minutes. A Bolt cab into the city was approximately £2.50 which was great too. The hotel is clearly very new, and this shows with its modern design and use of LED ***** lights which look amazing at night-time. The reception area is modern, has free coffee machines (for use between 1000 hours and 1600 hours) and has a bar within, which again, is very nice. The spa was lovely and is included within the price of the room. We visited at approximately 0900 hours, and it was very quiet which was nice, at one point, we were the only people within the spa. Though, don’t allow looks to deceive you. There were some annoyances with the AC Hotel by Marriot Krakow, and I think it is important to raise them. Firstly, the hotel is next to a building site, which is not evident from the pictures of the hotel’s website or online listings. We paid for an upgraded room with a balcony so you can imagine the disappointment when we learnt it was overlooking a very loud and dusty building site – so much so that the balcony was unusable. Secondly, the AC. (Not the name, the air conditioning!). This hotel uses the AC controls which link in with the windows and doors to prevent loss of energy, which is all well and good when it works. Ours seemed to glitch out constantly and as such locked the AC in the off position. We rung reception after spending a few hours in unbearable heat to be told that there was nobody who could help in the evenings and that they’d send someone in the morning. Fine, so we went to bed only to be woken by someone an hour later who said that they had come to look at the AC. We got up whilst the lady, what can only be described as “faffed” with the AC and then shrugged her shoulders and left – without resolving the issue. Now, if we could have opened the window, or the balcony door, to solve the issue then it wouldn’t have been as much as a big deal, yet it was a trade off between unbearable heat or construction site noise and dust. Another annoyance is when we ordered room service. We telephoned down to the bar and asked if they sold “Sauvignon Blanc”. We were told that they did and that it was however much. I asked for two bottles, and they said that they’d send someone up with it. 45-minutes later, the first waitress arrived with a trolley, an ice bucket, two wine glasses and two bottles of Chardonnay. We explained that we had ordered Sauvignon Blanc and that we would be grateful if she wouldn’t mind swapping it for the correct wine. She took the two bottles away and said that she would return. 20-minutes down the line, she r
Excellent hotel, the room was beautiful and very clean, I particularly liked the lighting, not too bright and added something extra to the ‘jazzy’ atmosphere. The spa in the basement is amazing, had the entire spa all for myself for hours. Breakfast was good, staff was very friendly and the location of the hotel is ideal for discovering the beautiful city of Krakow ! Will be back for sure !
J’ai passé un agréable séjour dans cet établissement. Le personnel très sympathique et accueillant. La chambre était propre, très moderne et parfaitement équipée. Des commerces et transports en commun tout près. Très facile de s’y rendre.
Decided to move to a supposedly lovely hotel for 2 nights as thought would be lovely treat for my son as had a big gym and pool, how wrong was I.... we checked in on Saturday night I had called ahead to check availability and price for 2 nights as was leaving on the Monday. The lady on reception told me the price and we went straight over to check in. She took us to the room and we confirmed the price and that it included breakfast, all good. That was until we returned on the Sunday evening after visiting the salt mines that day to not being able to get into our room. We went to reception and they told us we should of checked out that day!!! We were no we booked for 2 nights why would we not when not going home till Monday?? The receptionist said could she ring the lady who we booked with and she told me there was a mistake made and was sorry but we had to PAY another night... Omg was so upset not my fault but still expected to pay, spoke to the general manager and someone higher Joanne I think she was absolutely awful would not listen at all just wanted the money!!!! What kind of customer care NONE i would say. My husband who is disabled and my son 16 were gobsmacked at their total lack of empathy. They had all our belongings locked in the room we were in and we felt we had no choice but to pay as had nowhere to go, cant tell you how upset we were just ruined out trip through absolutely no fault of our own. DO NOT GO TO THIS HOTEL IF U WANT GOOD CUSTOMER CARE. Just because Mecure are a big chain doesn't mean good at all in anyway or form.
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47 reviews
4.5/5
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No.1
4.6/5
79件の口コミ
ハイアット プレイス クラクフ
クロボドジャ, クラクフ | im. ヘンリカ・ヨルダナ・フ・クラコビエ公園より0.47KM
"朝食が美味しい""客室が素晴らしい"
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No.2
4.3/5
9件の口コミ
ネクストドア アパートメンツ
クロボドジャ, クラクフ | im. ヘンリカ・ヨルダナ・フ・クラコビエ公園より0.45KM
"Good Location"
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No.3
4.4/5
61件の口コミ
Hotel Logos Kraków
クラクフ | im. ヘンリカ・ヨルダナ・フ・クラコビエ公園より0.9KM
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No.4
4.4/5
46件の口コミ
ホテルクルプニッツァ30
クラクフ | im. ヘンリカ・ヨルダナ・フ・クラコビエ公園より0.83KM
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No.5
4.2/5
34件の口コミ
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クラクフ | im. ヘンリカ・ヨルダナ・フ・クラコビエ公園より0.89KM
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No.6
4.2/5
12件の口コミ
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クラクフ | im. ヘンリカ・ヨルダナ・フ・クラコビエ公園より0.96KM
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No.7
4.6/5
62件の口コミ
ザ クラウン クラコフ センター - ハンドリテン コレクション ACCOR
クロボドジャ, クラクフ | im. ヘンリカ・ヨルダナ・フ・クラコビエ公園より0.95KM
"宿泊してよかった!""サービスが素晴らしい"
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No.8
4.0/5
21件の口コミ
ノビルトン ホテル
クラクフ | im. ヘンリカ・ヨルダナ・フ・クラコビエ公園より0.93KM
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No.9
4.7/5
51件の口コミ
アート ブティック アパートホテル
クラクフ | im. ヘンリカ・ヨルダナ・フ・クラコビエ公園より1.06KM
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4.6/5
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5星+レベル
広場の真ん中で
景色はすばらしい
その態度は王様の態度のようである
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私たちはレセプションで光栄に思います。
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彼らは私たちの部屋をアップグレードしました。
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2025年のシャワールームのジャグジー
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2日間、私たちは王の息子のように感じました。
値段も本当に、本当に安いです
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ホテルは期待以上でした
5星+レベル
広場の真ん中で
景色はすばらしい
その態度は王様の態度のようである
朝食は素晴らしい
私たちはレセプションで光栄に思います。
最初の飲み物で
彼らは私たちの部屋をアップグレードしました。
402号室へ
部屋にシャンパンのボトル
2 完全無料ミニバー
2025年のシャワールームのジャグジー
2つのバスルーム
2日間、私たちは王の息子のように感じました。
値段も本当に、本当に安いです
そしてその報いは 上と下にある
素晴らしいホテルのスタッフのおかげで
ホテルは期待以上でした
5星+レベル
広場の真ん中で
景色はすばらしい
その態度は王様の態度のようである
朝食は素晴らしい
私たちはレセプションで光栄に思います。
最初の飲み物で
彼らは私たちの部屋をアップグレードしました。
402号室へ
部屋にシャンパンのボトル
2 完全無料ミニバー
2025年のシャワールームのジャグジー
2つのバスルーム
2日間、私たちは王の息子のように感じました。
値段も本当に、本当に安いです
そしてその報いは 上と下にある
素晴らしいホテルのスタッフのおかげで
המלון היה מעבר לציפיות
רמת 5 כוכבים +
ממש במרכז הכיכר
הנוף מדהים
הגישה היא כמו של מלכים
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לחדר 402
בקבוק שמפניה בחדר
2 מיני בר בחינם לחלוטין
ג 'קוזי בחדר המקלחת של שנת 2025
2 חדרי רחצה
במשך יומיים הרגשנו כמו בני מלכים
והמחיר ממש ממש זול
והתמורה היא מעל ומעבר
תודה לצוות המלון הנפלא
Lovely hotel, clean, spacious room, staff very friendly and more than helpful, good breakfast, central to Jewish Quarter, staff organized trips , Auschwitz and Birkenau, reasonably priced, highly recommend this place
The position of the hotel is perfect location a very short walk and in main square lots to places to eat in area of hotel and not far to get a taxi. Staff was friendly and welcoming with breakfast brought to room found very repetitive but nice fresh food. Lots of seps to get to your room.