Arrived in the afternoon and there were still parking space at the hotel front door. Check-in was smooth, and staff speak a little English. Before going into the guest room, guests can relax in the lounge with drinks. The lounge is facing the Uji river. Our room is on the top floor, and the view is better than from the ground floor. The hotel is not a big one and I think all the rooms of the hotel is facing the Uji river, the east. The view of Uji river is marvelous. The room is spacious and quiet. There are two onsen switching between men and women. The onsen on the ground has no outdoor bath, while the onsen on the top floor has an outdoor onsen. We had a teppanyaki dinner at the off site restaurant. Franky it is just average and not particularly impressive. Breakfast is again, not as good when compared with most other onsen hotel. Probably the only advantage of the hotel is the excellent view of Uji river and close vicinity to the Byodoin and its shopping street.
ゲゲストI’ve booked for two nights in this hotel. Everything is almost perfect in the first night. The location is good, nearby the train station, a 24hr familymart in 2min walkable distance. The non-contact check in requested by the hotel through email is smooth and im okay with this arrangement. The instructions in the email are clear enough and i had successfully found the hotel and got into the room. It did look like perfect but something terrible happened in the second night. I came back to the hotel at 8:49pm and found i could not enter the room because the password was wrong. I entered exactly the same password which did work at the first night. Ive tries so many times slowly and clearly to confirm its not my mistakes if i had enter wrong password. After many times of wrong entering, the electronic lock was locked for trying. I was so desperate and sending email to the hotel asking for help, as my phone had only internet service but no phone call. Of course there was no any reply even till now, which is extremely ridiculous. Then I walked to the familymart trying to ask for help. Luckily there was three locals in the shop and one of them could speak english, they helped me calling to the hotel number instructed in the email , saying that is a 24hr number for emergency need and no one answered :) Then we google the hotel and find another number, then a japanese local answered. After communication with the staff, the three locals go to the hotel with us( they were super super friendly and helpful, thank you very much), trying to unlock the door by following the steps told by the staff in the phone, yet the door was still locked. Then the staff asked we to wait for 10 mins and someone will come. The 3 locals waited with us( AGAIN, THEY WERE EXTREMELY FRIENDLY, i cant imagine how would it end up that night without their help) Then the staff came and took only 2 seconds unlocking the door, I watched with my eyes that he did not enter the password I was given but another one, he did exactly know what was the right password. What the f was happening? Why the Password was changed? Who did that? Ive paid for two night! After opening the door, the staff just continually saying sorry and not answering my question. EVEN TILL NOW, i dont get any reply from the hotel, explaining what happened that night, it is the most ridiculous and terrible experience i ever had in my life.