クオリティ イン & スイーツ ラファイエット(Quality Inn & Suites Lafayette)

スタッフはフレンドリーでしたが、部屋は最悪でした。2つの異なる部屋に入れられました。ベッドに草やその他の破片があったため、寝具を交換する必要がありました。ポップコーンが床にありました。電子レンジが機能しませんでした。バスの周りのリングが見えました。浴槽、彼らは家の管理人を責めた

2023 年 10 月 14 日に Hotwire を使用してこのホテルを予約しました。到着すると、ホテルのフロント スタッフが予約を確認しましたが、「支払い方法はご利用いただけません」と言われました。その日の料金はすでに口座から引き落とされていることを彼らに示しました。彼らはしばらく待ってから戻ってきて、「申し訳ありませんが、支払い方法はご利用いただけません」と言いました。そこで、Hotwire に電話して返金を依頼しました。Hotwire によると、返金にはホテルのマネージャーの承認が必要だそうです。ホテルのマネージャーは承認を拒否し、部屋に入ることも拒否しました。その日の夕方、別のホテルにチェックインした後 (カウンターでクレジットカードで支払い)、Hotwire から、Quality Inn ホテルに戻って部屋に入ることができると通知されました。私には遅すぎました。PayPal (Hotwire の支払いに使用した方法) で請求に異議を申し立てましたが、彼らは「サービスは提供された」という理由で拒否しました。請求は私が負担します。死ぬことはありません。このレビューを投稿する前に、私は Hotwire とホテルに誠意を持って問題を解決するために 3 週間の猶予を与えました。

Beautiful stay here staff was amazing pool was clean .Had a great family experience. ☺️ Will come back . Thank you.

The water heater had gone out, so there was no hot water. First they put me in a room that was not cleaned up and beds not made. Then they put me in a room that did not have a TV controller and look pretty shabby. The breakfast bar was good, though.

Our room had recently undergone renovation. A towel rack fell off the wall right away, and the shower rod and curtain came down as my husband showered. A bracket for box springs extended several inches from bed, but hidden by the bed skirt. I raked my calf across it when I got up during the night. Not badly injured, but could have been. No cloths rod in the closet. No hair dryer - had to ask at front desk. Staff was very friendly and accommodating, but overall experience was poor.

There was no hot water both nights that I was there. Taking a cold shower was not something that I had planned on doing.

It was ok for a place that was being renovated. The bed was comfortable. A lot of the furniture needed to be undated. Very nice staff. Breakfast was ok.

Very old and dated. We booked a king with a sofa bed, but it was a small futon. The front desk said there are no "sofa beds" in the hotel even though photos and room descriptions show and say "sofa bed." The original room we checked into was not clean and had not been vacuumed, they were nice and moved us to another room. In that room, there was a mop head still on the counter top. Hair dryer was busted and missing. Beds were comfortable at least. Only planned to stay one night as we were traveling through, thank goodness. Breakfast was average. Will not stay in this location again.

This staff and the owners are working on the property. And it is evident. I’d stay here and recommend it easily. The staff was exceptional, the rooms clean. Need a stopper in the tub. Comfortable bed and felt safe even in an area of town you may not normally. The pool was cold but would be great in the Louisiana heat.