ヒルトン ガーデン イン ポートランド / レイク オスウィーゴ(Hilton Garden Inn Portland/Lake Oswego)

城市日落很美

Had an amazing time on a last minute stay. Loved the indoor pool and how quiet it was that evening.

Liked that covered parking wa available. Staff was responsive to our needs (more coffee pods) except for the burning smell in the basement. An explanation would have been helpful so we didn't think the building would burn down since it appeared nothing was done about it.

The location is very convenient for jumping on I-5 to get anywhere. The staff members we encountered were friendly and helpful, especially Steve at the front desk and Anne at the grill. Our room was clean, comfortable, and quiet. Unfortunately the refrigerator was lukewarm at best and was barely cold, even after being looked at. Our delicious leftovers had to be abandoned. It also would have been helpful to have instructions for the TV; the guide wouldn’t stop scrolling and we couldn’t select a channel with the remote. But then, we weren’t there to watch TV, so a minor inconvenience. As for the bar and restaurant, they are integrated into the lobby so it was a bit odd to be eating with guests strolling in and out.

The general manager is awful. The customer service is awful. They do not serve you continental anything.

Couldn’t stay due to power outage. Im supposed to be refunded and expect to be refunded as the hotel cancelled the reservation.

Room was clean, oddly decorated with one of two art pieces about a 1/3 hidden by the tv and the shower curtain was pretty ratty. I’m always disappointed by having to pay for breakfast these days and we also had to pay for parking each night. The pool and hot tub were clean. We had comfortable pillows and bedding.

Why are you charging for parking? It’s a little thing in your mind but a big thing to the guest

Fun weekend near Portland. The hotel was convenient, clean, comfortable and the service was nice. No complaints.