ホリデイ イン エクスプレス & スイーツ オースティ ノースウエスト - レイクウェイ IHG ホテル(Holiday Inn Express & Suites Austin NW - Lakeway)

Everything was good, except the checking in. It took too long even though I had a reservation already

Room was nice and clean but for some reason air conditioner was not helping to cool the room no matter how low we set the temperature on thermostat. I wish AC would have worked well during our stay.

The staff were amazing and accommodating. Victoria, the manager was very engaging and approachable.

This property is in a beautiful, well appointed area. The property’s equipment, hospitality, and amenities seemed to be present.

The room was quite sloppy, the soap dispenser’s did not work, the caulking around the fixtures were sloppy. Sheets were rough. Although Breakfast was surprisingly decent.

Staff was good, room was comfy, hot tub was nice, shower was steamy!! We had a nice & chill stay.

Staff was very kind but the stay had a number of issues. My door and key card never worked so had to have the front desk let me in the room 6 different times. Coffee maker in room was only decaf. Orange juice was barely orange. No plates at breakfast. Etc. Nice hotel and staff but details were terrible.

I came to Lakeway early....and proceeded to the hotel. I arrived at 10am Although checkin time at all hotels is at 3pm normally from my experience every hotel allows you to check in early....as long as they have a room available When i arrived to the hotel the person at the front desk let me know that id have to wait until the room was ready...he told me that he asked housekeeping to get my room ready as soon as possible I was greatful after an hour i asked what was going on...and he assured me they would be preparing my room.... After two hours i asked what was going on....and he once again assured me that they would be preparing my room After 3 hours i once again asked what was going on but this time my tone was a little different The nice man at the front desk then asked a woman what is happening....and she told me...id have to wait till 3pm but....theyd allow me to checkin at 2pm....she said she apologized but the manager of the hotel refused to allow me to check in sooner That managers name is Victoria.... I am disgusted by her behaviour If your gonna need an early check...think twice about coming to this hotel

I was very unhappy and this property is very poorly maintained. I was awoken many times in the night to yelling and cussing. It turns out it was a staff member cussing out a guest in the middle of the night.