The resort was perfect in Oct. Not crowded but all activities were easily accessible-pool, beach, nature walks! The beach is calm and sandy perfect for my 2 year old niece to enjoy! There are plenty of restaurants and shopping with in walking distance. Lots of free or inexpensive activities offered on site. Would definitely return ! Construction was happening while we were here , only reason I rated it very good 4/5 stars !!
FYI This hotel is near the airport. That means it is far from almost all attractions. Expect to drive 20minutes, to over an hour, to get anywhere, even adjacent towns. The hotel is situated so that sunrise and sunset are not visible. The hotel is on a bay, so the water is sheltered. This calmer water might be good for young children. I did see people surfing, so maybe the tide or distance from the shore affects the waves. Pros The entry drive into the hotel complex is beautiful. Landscaping is beautiful. Self park is close to the entrance. But the self park costs $10/day and is crowded. Slots are small and many people are double parked, because the lot is not designed correctly. I got a “ticket” for double parking. So parking is more a ‘con’ than a ‘pro.’ Rooms seem to have been remodeled and are clean. The rooms are “industry standard” size, so they are not large. The staff is friendly if not always helpful. The spa is good and not crowded. The gym is good. Large flat pool that would appeal to children. A small kiddie pool with slide. Several hot tubs. Cons Infrequent room service. We had service twice over seven nights. There was also a towel refresh. This automatically reduces the review by a star. I’m not interested in how the hotel rationalizes this poor service. This is a beach hotel, sand sneaks onto the floor. Some add on charges are ridiculous. While we were here, we noticed that the in-room charge for a liter of Evian water went from $7 to $9. Let me repeat, the price of water increased two dollars for no reason in front of our eyes! Another star off. Why don’t they give us water, anyway? The bathroom is substandard. One sink. Shower in tub. No glasses (!?). No amenities like Qtips. WiFi doesn’t work well. The restaurant situation is not good. There is construction going on but the workarounds are poor. As far as I can tell, the only place to get a drink during the day is the pool bar, or the unappealing pool restaurant. All food and lounges close at 9pm (… not positive about this, maybe there is some hidden bar). The place is large and not really romantic. There are some closed shop fronts, suggesting that there might have been more shopping options in the past. So, I recommend staying elsewhere in Kauai.
The resort was beautiful with amazing accommodations. The staff was very helpful whenever I had a question. The only issue I had was there could be a bit of stairs to climb if you are not in shape. But overall this was an amazing place to stay in a prime location close to the airport.