ロボ Malabrigo Lighthouse周辺のおすすめホテル・旅館

Important things first, would we recommend – simple answer “NO” Main issues: 1. We booked a room for 3 nights for my wide’s 40th birthday with a Queen bed. Sorry a 4ft6 bed is not a Queen bed. I know historically that this was sometimes considered Queen in olden days in PH, it is certainly no longer the case, and thus we consider this as false advertising. 2. Noise very old window mount style AC that did not keep the room at a comfortable temperature level and caused us both to have very poor sleep. This was raised after the second night with reception however there was no improvement. a. This type of AC is always noisy, and I noted this is not an inverter type, a new split inverter AC would pay for itself in 6 months! b. The location of the AC is wrong, tucked away in a corner. One of the most frequent design misunderstandings is air flow is more important than temperature. The best location for the AC is opposite the bed in any bedroom Unfortunately, I have only just now looked at various reviews online, and the above seems to be a recurring issue since the hotel was rebranded under the “Henry” name, and these 2 issues are not acceptable and consistence with the level and price point the hotel is trying to portray. They seem to have gone for looks with a freshly painted “Henry brand” colour scheme and interior design, but not looked at basic hotelier fundamentals. The fact this was also my wife’s 40th birthday made the issues doubly disappointing. Other items, starting with the good Pros: • Well-kept gardens • Friendly and professional reception & restaurant staff • Modern electronic safe • Quiet location • Food was good standard and okay price Cons: • I sent the hotel an email 4 days before arrival asking if it was possible to arrange a bouquet of flowers – no response • No in room fridge • Housekeeping never visited the room during our whole stay, late afternoon each day we visited reception to get what we needed • Swimming pool is small and with only 3 sunbeds • Beautiful looking beach, but is not soft but sharp sand which is impossible to walk across in bare feet • They messed up the bill and undercharged us on checkout and contacted us when we were already well away from the hotel, had to settle the balance by private GCash • No TV (I understand before the rebranding to “Henry” there were flat screen TVs). Whilst this didn’t really concern us. I would expect guests with children during the likely long period of rain this time of year would find it an issue • The restaurant ran out of SMB (despite shop over the road selling by the crate) and red wine Considering everything, obviously we would not consider staying at the hotel again, and considering the root causes, we would be unlikely to consider the “Henry” brand for any future needs.

記念日の外出のために家族と一緒にそこにいました。場所と部屋はきちんとしていてきれいでした。私たちは平日なので、リゾート全体を所有しているように感じます。ビーチとプールはきれいです。私が嫌いなのは、高価なデポジットと各ペットの支払いです150.00全体的に場所は良かった!

Checked in: Jan 25, 2021 Time: 9:51 PM Deluxe Room 12hrs Me and my partner checked-in at this hotel late at night since it was the decent one we found near the grand terminal. The room given to us was clean but the floor was really sticky. We remember checking in at around 10pm but I had to call the front desk the next morning (9am) just to make sure I'm not mistaken since they did not provide us any checkout information when we paid for our room. The girl who I spoke to said we checked in at 9pm and they will only allow a 15min grace period for us to pack up and leave right away. I asked how much it will cost for us to have an additional hour so we can eat breakfast but the girl said she is not sure of how and that she will need to call us back. After a few minutes she called back and said we need to pay 180PHP for another hour to spend at the hotel. My partner was the one who answered the call and agreed so that they would let us stay until 10am. They DO NOT SERVE ANY MEALS, only cup noodles and junk food so we had to order food delivery. My partner went down the lobby to get our breakfast from the delivery guy and also spoke to the receptionist to confirm what was our check-in time last night. She was told it was 9:51PM and not 9PM contrary to what she told me when I called. After eating we packed up our things and went down right away so that we no longer need to extend an additional hour on our stay. The receptionist told us we still need to pay 180PHP even though we did not consume the 1hr extension since it was already recorded on their system. I argued but had to pay since we were on a hurry. TLDR: WE WERE ASKED TO PAY FOR AN EXTRA HOUR ON OUR STAY EVEN THOUGH WE CHECKED OUT ON TIME. THEY DO NOT SERVE ANY MEALS. THE STAFF IS NOT FRIENDLY AND PROPERLY TRAINES, EVEN THE GUARD WHO KEPT ON STARING AT US. P.S I HOPE THE MANAGEMENT WILL TAKE ACTION AND TRAIN THEIR PEOPLE TO BE PROFESSIONAL. CUSTOMER RELATIONS NEED IMPROVEMENT. THE RECEPTIONIST IS INCONSIDERATE.

私のチームがこの20年以上の歴史を持つホテルを見つけてから1年が経ちました。フロントデスクの役人からすべてのスタッフまで、人々はここで働いています。また、正面から部屋まで改善の仕事も良いです。 😀👍👍👍

ホテルは美しいですが、エグゼクティブ スイートを予約して料金を支払ったので、部屋はもっと良いものを期待していました。部屋はきちんとメンテナンスされておらず、清潔ではなく、キャビネットは汚れていて埃っぽく、バスルームも清潔ではなく、水漏れの跡が残っていました。タオル ラックにはタオルが 2 枚しかありませんでした。グラスはなく、エグゼクティブ ルーム カテゴリに通常提供される適切な設備はありません。私たちは午前 4 時 30 分にチェックアウトしましたが、荷物を集めて部屋から駐車場やロビーまで運んでもらうための支援はありませんでした。私たちは荷物を少なくとも 6 〜 7 段の階段を 3 セットも上って運ばなければなりませんでした…。提供される朝食は、ご飯が好きな人にはまあまあです。コーヒー、ジュース、オムレツには追加料金を払う必要がありました。この種の朝食の食べ物は、私たちが支払った部屋のカテゴリに含まれているべきでした。また、受付はいつも空いています。受付の近くには受付デスクに近づいてくる人が見えている女性がいましたが、立ち上がって私たちの要求を手助けしようとはしませんでした。警備員の対応を受けるまでに少なくとも15分待たされました。このホテルの総合評価は1つ星です。

EXCELLENT SERVICE! Stayed here for New Year's Eve until January 2. From the time I inquired re availability until the last day of our stay, I was taken care of and attended to. At the reception, checkin was a breeze. The same goes for a hassle-free checkout. Our New Year's Eve dinner buffet and Mass was capped of by a well-organized countdown party! Rodolfo's restaurant served really GOOD food and service was really great, special thanks to sir Mike! The rooms were clean and well maintained. Staff attended to our every need. We will definitely go back here and recommend to family and friends! Kudos to HII!

フレンドリーで親切なスタッフ。場所はとても清潔で居心地が良いです。完璧な場所。簡単で快適な滞在ができます。手入れの行き届いたホテル。素敵な部屋と強くお勧めします。これまでのところ、素敵なサービスと素晴らしい滞在のための5/5...全体的に高い5! ..私と私の友人は再び予約することを楽しみにしています👏👏🤩🤩