London Apart Hotel

I had to clean the room myself. I was not able to vacuum it because his vacuum was not working. The room smelled like dust. I took my own sheets and pillowcases. Every time I asked if I could have the room clean. I was told the maid called out. I was there for 9 nights. I had to clean it myself every day. The lift was not working. I would not recommend it to anyone.

The location was great, and the street outside was very quiet. We had a good nights sleep every night. But the standard was low. The toilet was leaking throughout our stay. All in all we had a nice stay, and would actually like to come back, even the low standard. But be prepared of dirty carpet and rusty shower.

The property has so much potential and the area is amazing. The hotel it’s self was very run down, dirty, and was falling apart. It is in dire need of major renovations. I can say that the bed linens and towels were clean, but that’s about it. I can tell this place was great in its hey dey and it really can be great again.

Absolutely dreadful service! Booked this places weeks in advance only to get a call 4 days before my stay telling me to cancel it as I wouldn’t like it as it’s an apar**ent in the basement with no windows and damp. This is not reflected in the photos or the room description on the website. Told me I would have free cancellation. So I cancelled it and had to find somewhere else within my budget and such short notice which wasn’t easy. However I never got a refund and had to raise this with **********. I’m still waiting to get my refund! Terrible customer service! Stay clear from this one, it’s really not worth the hassle!

expulsé de l'appartement le dernier jour à 20h pour non sécurité en lien avec les risques incendies. Nous n'avons pas été relogé par les autorités, nécessité de trouver un autre endroit pour dormir. Le propriétaire présent à ce moment là nous a proposé de nous rembourser la dernière nuit (puisque nous avons dû payer une nuit d'hôtel), merci de me confirmer que cela va être fait et de vous en assurer. Je tiens à votre disposition les documents d'expulsion ou les coordonnées des pompiers. cdlt

Stayed for 7 nights. Very good location but terribly dirty. In the pics you see a kitchenette, but can't use it. The oven cause of risk of fire, so much stuck grease that might blow up. Very blumpy bed. Good things: Hot water, the sheets and towels were clean. Privacy. Nobody knocking on the door for a week to ask if I have at least trash to take out :D.

After booking more then a month in advantage i got a call from the hotel the day before our stay informing me that they could not accommodate us because we only booked one night. They quite rude when i questioned why they didn't inform me much earlier instead of leaving me just one afternoon to find another accommodation.

Super interesting building. Lots of deferred maintenance. Could be an amazing boutique hotel with a major refresh. The management is not up to the challenge of running this property.

The hotel misrepresented all aspects of the hotel rooms, cleaning processes, and maintenance of the hotel The hotel misrepresented the check in procedure: The door was locked and unresponsive to knocking. The door had a paper identifying two phone numbers that “Arrivals” could call. Both numbers went to voice mail and said that the mailbox was full, and no message could be left. We called ******* and described the problem. After about an hour, ******* offered to cancel the reservation because there was no check in available. At about the same time, another couple trying to check in managed to make contact with the hotel owner via another booking service. At that time, I was able to talk to the owner and he assured us someone would arrive to check us in. After about a half hour we were shown our room after being required to carry our bags up two flights of stairs because the elevator was inoperative We inspected the room and found that the bathroom ceiling was leaking directly over the toilet and that the toilet floor was rotting because of this The person suggested that there was another room, another flight up, and we informed him this was unacceptable unless there was an operating lift. He informed us that there was very little reason to believe that the lift would be repaired during our visit. As a result, we informed him this apar**ent was unacceptable without viewing it. We observed the other couple complain that their room had not been cleaned.