We booked this stay for our Hen do, unfortunately the one of the bridesmaids had an injury so we had to bring her to A&e and took a while. We ended up checking in at 11pm. We know that we didn’t checked in on time, however this is a situation that was very unexpected. The accommodation person was very rude and didn’t even try to help us in our situation. We paid for everything and he doesn’t want to let us in and made us look for another hotel almost 12midnight. We ended not having anywhere to stay and had to uber back home to one of my friends house. He did say that he will be refunding us the money, however he never did and doesn’t even want to communicate. I think that they should not be allowed to operate especially he has given us his word that money will be refunded but never did.
自動翻訳