Verified traveler
2023年12月15日
Pros: very good service from staff when arrived. Provided with useful information about check in, local amenities
and hotel services, very considerate with handling my luggage to the room for me.
Clean bedding and soft pillows / mattress.
Good location for tube and shops
Cons: you get what you pay for. Cheap for a reason.
I was meant to stay with my friend, who cancelled which i was thankful for because the size of the room was small even for solo use (to be fair I understand this could have been a decision by staff on my arrival and might have been assigned a different room if my friend had arrived with me.) Overall it was run down needing some TLC. The wallpaper was grubby and things hanging off the wall, stains ingrained on the chair and the furniture damaged.
It was noisy. I stayed in the room behind reception and constantly heard doors banging heavily, conversations with guests and staff loudly on the phone.
I was informed that reception was a 24hour service and when I came to check out at 5am, there were no signs of life. Windows closed and lights off. I tried to open the window to leave my key in a secure place and heard a noise which gave me the impression I’d woken a member of staff who could have been sleeping on the floor out sight - and my “interruption” was not received well and quite curt with me, which sadly left me feeling upset when I left.
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