ブリタニア ジ インターナショナル ホテル ロンドン キャナリー ワーフ(Britannia International Hotel Canary Wharf)

Absolutely filthy. Currently in dispute with Trip about this hotel. Given the price, location and the last minute need for work I thought this would be ideal. Too good to be true. Avoid at all costs. Dodgy clientele too, not sure if they are refugees or displaced people the council are putting up, but I wouldn't be surprised. Didn't feel safe at all. I left and checked into the Hilton nearby.

Booked this trip for my finances birthday. The hotel is outdated which we were aware of and no issues there but if you’re looking for something modern it’s not the place for you. The lift doors were very sticking and didn’t seem to open properly and had a bad smell to them. Checked in ok, went to our room which had the heating on full blast and the temp was showing at 39c. We tried to open the window but it was held closed by just a screw. The bed was very comfy to sleep on but we only stayed one night so wasn’t too bad. The next morning we were disturbed by housekeeping entering our room at 8am saying hello then quickly exiting and then hoovering the corridors banging the walls and our door. We told reception about this but was greeted by a rude member of staff who pointed to another lady then walked off. The lady behind the desk said she’ll talk to housekeeping again so sounds like this happens a lot. We then decided to go for breakfast to be told it was £15 each! Apparently when you check in you can buy breakfast at a discounted rate of £12.50 but no one told us or offered this at check in. We decided to go elsewhere for breakfast. All in all we had a good trip to London but will not recommend this hotel or ever be returning again. I wish I had spent a bit more and gone to a better hotel.

位置很棒，步行幾分鐘即可到達julbee和Elizabeth線，地鐵可以直達希思羅機場。早餐很豐富。

It’s old but feels like classic movies that is maintained good

差評：無免費Wi-Fi，一天7磅。 check in 16pm之後，check out 10am之前， 10點如果不退房服務員會來砸門。 服務員訛詐説謊，攜程人員罔顧事實維護。態度強硬。 服務極差，看圖二女服務員check in的時候問要不要加20磅升級大房間，我説不用。之後被安排至825房間。房間窗户是破的，因為我不喜歡封閉窗也就沒要求換房。床腳也是破的。 續住期間8樓需要粉刷，我被換至10樓（第一次被換至8樓有油漆味的剛粉刷完的房間），房型設施所有都是一摸一樣。 再次續住被要求換至9樓，地毯發黴味重，我需要10樓續住。該前台告之我需要加錢25磅。説這是行政樓層。而且825也是。為什麼期間沒有人告訴我行政樓層。我一開始check in的時候就不加20磅換房的前提下還給我默默升級到了行政房？你信嗎？前台在撒謊。 攜程的處理方式：1.維護酒店的説法，衹聽一面之詞不調查，確認給我升級了房間。2.投訴管理金雷和投訴主管慧慧態度極其差，持續拖延解決處理時間。

My stay at Britannia International Hotel in London was thoroughly disappointing. The hotel fell short in numerous ways, from a lack of essential amenities to the absence of special services for international travelers. Room service left much to be desired, and they even charged extra for it. The rooms were of average quality, with single and double beds significantly smaller than standard sizes. To make matters worse, our room went uncleaned during our 4-night stay, despite them promising to do so on the 3rd day. When we requested room cleaning, no one showed up, and we returned to a messy room at night. Even towels were not provided, and we were told to collect them from the reception ourselves. Adding to the frustration, Wi-Fi service was not available in the rooms, which is especially astonishing in an international hotel where travelers from all over the world stay. What's even more perplexing is that the Wi-Fi was a paid service, which is entirely unreasonable for an establishment that should cater to the needs of international guests. This overall experience fell far short of expectations, and I would not recommend this hotel. To summarize, the issues encountered during my stay at Britannia International Hotel in London were: 1. Lack of essential amenities. 2. Absence of special services for international travelers. 3. Subpar room service with additional charges. 4. Rooms with beds much smaller than standard sizes. 5. Failure to clean the room during the promised schedule. 6. Inadequate provision of towels. 7. Paid Wi-Fi service not available in rooms. These problems collectively contributed to a highly unsatisfactory stay at the hotel.

很漂亮的江景房，房間內部整潔寬敞，非常配得上價格。酒店附近景點豐富，環境好，交通也很方便，來遊玩的話不錯住。

Do not go for the windowless rooms, a tiny dirty room, disgusting scent at the lobby. I will never book this hotel again.

Booker room for 2 adults & was given a Small bed for 2 Adults and the Attendant does not book my car In for the car park. The hotel has no network. No support receive from the staff. Staff needs to have a good moral of approach.