ラファエル オン ザ レフト バンク(Rafayel Hotel & Spa)

The most amazing and the service was superb xx good food as well x

Would stay there again

View is what sold it here other than that for a 5star hotel it's more like a 3star pushing onto a 4 star the whole inside / reception & hallways really needs renovating they have holes in the carpets and some graffiti on the walls , the room I booked (Thames premier deluxe room) had an amazing view which is what made the room worth the money but interior was outdated also there was just holes in the ceiling / walls & the woodwork needed to be replaced even had a burn hole in the mattress this 5star hotel should be a 4star at maximum won't be visiting again until its been renovated

I enjoyed everything the view was nice and the staff were really polite.

週末の滞在、ベッドは快適、ホテルの景色はとても素敵です。 壁にあるいくつかのプラグが機能しませんでした。タッチパッドの操作方法に関する説明がなく、ベッドの横にあるタッチパッドもまったく機能しませんでした。 現地で10時30分にチェックアウト、ホテルの州で午前11時にチェックアウト、チェックイン時に支払いの詳細が正しいことを確認するように求められましたが、私のカードではありませんでした。これは私が支払った会社のカード（エクスペリアン）であると説明しました。とても奇妙ですが、公平です。 全体的にはそれほど悪くありませんが、支払った価格を考えると、細部への配慮と注意をもう少し期待していました。すべてが正常に動作することを望みます。 暖房が効かなかったので寒い部屋。 数泊するにはそれほど悪くはありませんが、支払った料金を考えると、二度とお勧めしたり選択したりしません。

The location is far from the overgound/underground. The room is stuffy. The shower head is weak. The room is dark. I felt like this hotel is 3 stars rather than 5.

Overall it was ok. It has been a few years since I last stayed here. I didn’t get the same feeling, the room I was in needs a little attention I.e tile in bathroom feels loose and carpet areas tattered behind the wardrobe and bar doors. I was also asked to pay a refundable deposit when I arrived, I know this is protocol with hotels but I am usually informed before arrival, this was not the case. Other than that it was ok but I doubt I will be returning again.

Lovely hotel by the river. Very friendly staff. Room was good with everything you need and in the bathroom, very good shower!

Loved my stay, especially in the suite. The hot tub was amazing!