La Quinta Inn & Suites by Wyndham Luling

The room smelled like natural gas the entire visit and the bathroom’s shower was disgusting. On top of that the water in the shower barely passed as warm. I don’t think I would stay here again unless it was the last option. It was very close to Buccee’s tho.

We had some problems that were not resolved. The power in the room went out 30 minutes after we arrived around 8:30 pm. We called FD and they said we could move to another room but there were no more rooms on the first floor and the elevator was out of order. We are seniors and not wanting to haul our belongings up the stairs. Next morning 6:30 am I went to FD. He didn't so much as look up and acknowledge my presence. I said hello and he said yes? I explained the problem we had and asked for a discount. He said the manager wasn't in and I could leave my number if I wanted. I had to get ready for my event in the bathroom next to the exercise room. I was traveling with my husband and son. We were disappointing that nobody went to the room to check the lights to see if maybe the breaker could be reset. We booked this hotel even though it was more expensive so we would NOT have to deal with these type of problems.

I am generous to give this place a 4 for being clean and newly renovated but their elevator wasn’t working. Drove from El Paso for 10 hours. The staff who checked us in give us 3rd floor room and told us the elevator doesn’t work. My hubby then asked for a lower floor joking he’s old. He is a senior at age 62.5 she changed it to 2nd floor but didn’t even bother to tell us where the location or where the stairs were. Just said breakfast at 7. 6 would have been better for travelers. We had to leave earlier than that. the ice machine didn’t work on ground floor. Told us to go back up the stairs and get it from second floor. We said thank you and left.

Love our stay. The staff at the front is nice and easy to talk to with regards to my request. The hotel is clean and newly renovated.

The reason for the low condition is that we were put in the exact same room as the month before. That in itself is not bad, however when the same room has the EXACT same problems as the month before, it's a bit disappointing. Entryway light was burned out, and I do mean scorch marks around fixture, and second tv in the room was still just a base from where a previous guest stole the unit itself. (Room 304) Mind you, they did graciously swap rooms for us. The other issue which, I consider both condition and comfort, is that while they did adequately inform us of the water out until 8pm, they did not however mention that while water was back on there would be no hot water. 2 days in a row my wife and I took cold showers. When we contacted the front desk about this issue, their only response was to try and not take showers when other guests were doing so. Wasn't exactly happy about being told, for all intents and purposes, to just deal with it.

First off the ceiling had mold where they had obviously had a major leak, there were multiple holes in the sheet rock walls about 3/4” round. The sheets had piss stains, where the carpet and tile meet the carpet was about an inch from meeting the tile so bare floor. The bathroom was even worse than the rest of the room. My wife and I immediately demanded a refund and went across the highway to another hotel.

The price and location were great and they had everything we needed for a comfortable nights stay.

We arrived earlier than planned and were able to get in our room hours before normal check in. Staff was very nice. They advised us they were under renovations which were not noticeable except for a few contractors trucks around the back. Everything was clean and in order. I will definitely stay here next time we visit.

Everything was good, except the tub is very slippery. Thankfully we didn’t fall!