Hotel Lyon Charite is fairly central and is very close to the train station Perrrache and also the M line underground station, Ampere, Victor Hugo. As we entered the hotel, we were warmly greeted by the concierge who spoke French and English, which was good for me and my family. Water jugs were provided in reception and we were able to leave our bags as we arrived early and the room was not ready yet. We had a family room, which consisted of a single bed, a double bed, television, toilet, shower, sink , coffee machine, a hairdryer, etc etc. The room was very spacious which was good for our baggage, and the room was extremely tidy and our bags had been brought to the room which was very kind of the staff.
Opposite Part-Dieu station and beside To-Lyon Tower, Le Pullman Lyon is an ideal spot for stays and events. Conceived as a plant island by Fabien Roque, the hotels design extends over 8 floors and has 168 rooms spanning at least 320 sq. ft. Discover our restaurant, bar, patio, fitness area and a 10,765 sq. ft. space for work or private events. Step inside the Pullman Lyon and escape the bustling city.
ゲゲスト2024.03.08
Un hôtel qui donne envie, au moment de réserver, j'ai été conquis par le marketing, les photos qui donnent l'eau à la bouche et je m'attendais donc à une prestation à la hauteur de mes espérances. Hélas, même si le séjour c'est bien passé, je reste sur ma faim. A la réception, on m'a annoncé un surclassement mais en réalité il s'agit simplement d'une chambre identique avec un petit canapé en lieu et place du fauteuil. Bref, une légère amélioration qui est très aimable mais pas d'effet ”whaoo” et pour un client en statut Platinum, et avec un hôtel peu rempli, c'est dommage. La chambre d'entrée de game à une literie incroyable (une des meilleures que j'ai testé, cela reste le point fort qui se détache) et est bien insonorisée sur l'extérieur (on entend rien, pas même les trains passer, pourtant juste à coté); par contre on entend les clients passer dans le couloir, pour peu que ceux ci soient bavards. Pour un séjour de 3 nuits, et pour le tarif, j'aurais aimé avoir à minima une bouteille d'eau neuve chaque jour; il n'en est rien. Une seule bouteille à l'arrivée et non renouvellée. De même que, on as une dizaine de sachets de thé mais tout du même parfum; ça n'a aucun sens. Quitte à mettre 8 à 10 sachets, faites un assortiment d'au moins 3 ou 4 variétés. Car si le client n'aime pas l'unique parfum, tant pis pour lui! Pour la vue, la encore, déçu, on m'a mis côté bâtiment alors qu'il y avais peu de clients cette semaine là. Dommage de ne pas avoir eu le côté ville, plus sympa, car le côté bâtiment est vraiment pas terrible.... Le restaurant est original. Les plats sont bon, mais cher. Le dessert, un flan vanille tout simple à 9€, c'est exagéré car c'est vraiment moyen. Quand au capuccino, c'est le plus mauvais que j'ai jamais goûté. Je n'ai pas pu le finir. Attention aussi au petit verre de mise en bouche a l'ananas proposé gratuitement: c'était très très fort (et pourtant j'aime ce qui est relevé), et de nombreux clients se sont fait surprendre ce soir là, j'ai bien observé... A minima, communiquer que c'est fort aux clients... Pour le petit déjeuner a 28€, et de peur d'être encore déçu, je n'ai pas voulu tester. Bref, un hôtel confortable mais pas la hauteur de son tarif, bien plus cher qu'un Mercure, ou Novotel pour rester dans la gamme Accor, mais avec des prestations en net retrait. Et encore, j'ai séjourné en période calme donc aux tarifs les plus bas... Je n'ose imaginer dans une période de forte demande. Dommage; cela ne me donne pas envie de revenir au Pullman, le choix en établissement concurents et mieux positionnés ne manque pas dans cette belle ville de Lyon.
This hotel claims to be 5 star, it is one of the worst I have ever stayed in. It claims to have a Michelin star restaurant, but it was closed on the Tuesday night that we stayed. No alternative food was offered, just room service of cold salmon. The front desk were unhelpful, they could not recommend anywhere in the local village, luckily we found a superb Italian ourselves.the Wi-Fi is slow and continually drops out, the air conditioning didn’t work, the room was dirty (see photos). The car park is more than 400 metres away, all this for €250 a night, abysmal, no wonder the hotel was empty, we had traveled up from a 5 Star Hotel in St Tropez and we were horrified with this hotel, it’s total lack of customer service and it’s unfriendly feel. Only half the electric sockets work in the room, next door is a loud train, they give you earplugs !! And then building work wakes you up at 7.30am. It gets even worse, in the morning no breakfast on display, we are told we can only have items from room service menu as no one else stopping. At this point we got up and left, hungry and very distressed, I blame the hotel management, you should have closed the hotel and also ***********, you should have been made aware. This has to be the worst hotel experience in my 59 year life, guessing being British didn’t help.
ゲゲストEasy access to Part Dieu train station, and walking distance to the old town and other major sightseeing spots. The only thing is the cleanliness wasn’t great. There was mysterious flakes and dusts on the nightstands and floor when I arrived into the room for the first time. Also the sound insulation isn’t the best in this oldish building, so each morning be aware of the doors shutting and elevator door closing.
AAudrey Claire GenevieveThe experience is not bad but not what I would expect from a 4 stars hotel. People working in the hotel are very nice, which is a big +. However, the cleanliness is so so in the room. There was a night I didn’t have hot water for shower for some reason. The breakfast is okay but I believe 17€ is a bit overpriced for what it is. Very nice service from the ladies there though. The gym isn’t a gym, it has no dumbbells, only one or two cardio machine and a musculation machine supposed to do everything but not very great. I would still recommend it, just don’t expect a 4 stars hotel as you would imagine it.
Stayed for 2 nights (2 adults & 1 kid) Positives: Clean hotel - To be expected from any Ibis Budget Helpful staff - To be expected from any Ibis Budget Basic amenities - microwave at reception / cold drinking water (may not be complementary but staff let us refill our bottles) Ample car parking - We didn't use since we were not driving McDonalds next door - Helpful only if you are a McD person which I am not!!! Negatives: Rooms are not air conditioned - not sure if that is the case with all Ibis budget hotels but it could get uncomfortable in June nights Location is kind of secluded - can be slightly scary to go out after dark (especially with family) Not too many restaurants (except McD ofcourse), bars, supermarkets nearby Metro station is a good 800-900 mt away so can get tedious if you plan to walk to metro station multiple times a day