This is the first time we have stayed in a property in this price range that was badly antiquated, poorly run, and lacked any modern management that we wanted to escape almost directly after checking in. We should have been more conscious honestly after reading the TA reviews as the management apparently only responds to positive reviews but never to negative ones....a clear sign there is a lack of any accountability or leadership in a property honestly. Beyond the poor communications in advance of our stay we have to say that the rooms have not been refurbished since the 1970s at best and were stuffy, dark, and kind of sad honestly to the point where we worried about sticking to something. While some of the junior staff were friendly enough, the communication with management was poor and when we asked how we could best accomodate the needs of our children, we were simply told that one could sleep in our bed and they could set up a crib for the other child....at a rental cost of 15 euro a day!!!!! In my decades of traveling I have not ever found a single 4 star property that charged a daily rate on using a baby crib in a room and in general this left us the rather pressing feeling that families are not welcome here! Otherwise, if you are taking a train to Maastricht it is an ideal location as the hotel is located almost directly next to the train station and the noise is not so bad at night. In general though, this property felt like an obsolete dinosaur with no central leadership or accountability to its guests. The sad fact though is that with one of the Netherland's best hospitality schools based within the city limits, this poor service could easily be remedied we argued with some fresh blood and investment, but instead it looks like the owners just want to rest on the Amrath's accolades (and its presumed '4 stars') from yesteryear. A true pity and waste of money these days especially in such a hospitable city as Maasstricht where the Crowne Plaza nearby is clean, well run, and equally convenient.
旅先の様々な魅力を発見したいお客様に、ブティック ホテル グロート グラハトは最適です。ブティック ホテル グロート グラハトは、ビジネスでもレジャーでも、マーストリヒトでの快適な滞在をご提供いたします。当施設はマーストリヒト·ランドウィック駅から4km、マーストリヒト空港から14kmと、立地に優れています。ビショップモーレンやTheater aan het Vrijthof、聖セルファース教会など、徒歩圏内に多くの観光名所があります。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。マーストリヒトの当施設には、併設の駐車場があります。
ゲゲスト2023.01.31
Hotel Grote Gracht and Sint Jacob are my favorite place to stay in Maastricht. This time we booked a room in Grote Gracht and we really liked it. Comfortable rooms and beds. A really good breakfeast with much variaty and a fresh made scrambled egg. Really nice!
慌しい一日の終わりには、ファン デル ファルク ホテル ヘーレンでおくつろぎください。ファン デル ファルク ホテル ヘーレンは、ヘールレンでも指折りの素晴らしい宿泊施設の内の一つです。Heerlenから2km、マーストリヒト空港から23kmと、交通便利な場所にあります。EurohandelやSint Pancratiuskerk、Camping Café in den Hofなど、周辺で多くの観光名所をお楽しみいただけます。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。ヘールレンの当施設には、駐車場が併設されており、非常に便利です。
DDreamer165398211552023.11.11
Excellent! We arrived a little early but it was no bother and we were checked in swiftly by a very kind and professional receptionist; she was very helpful too with a great sense of humour. The rooms are very nice, big and clean and the bathroom is big, with a choice of shower heads and a separate bath. The breakfast buffet offers A LOT of options and I was impressed, it would have been perfect if they’d have served vegetarian sausages but that’s me being incredibly picky. Check out was swift plus you can also check out online or leave your keys in a drop box. There is ample parking and the location is very good as you are just off the motorway between Belgium and Germany. We booked directly with them so they offered us a little treat which was super nice. I thoroughly recommend this hotel; the parking, rooms and staff are very, very good!
After years of visiting this wellness, I made a booking for the hotel for Jan 1st to 2nd to start the year in full relax mode. It was a disappointment at best. First impressions are everlasting impressions in any business. Especially in the hospitality business. When anyone walks through the doors of a hotel, those first 2 minutes determines the entire perspective on their stay. My initial experience walking into this place unfortunately set a nasty outlook. We showed up an hour earlier then our booking foreseed, and thus, basically got told to ”take a hike”. Allow me to elaborate… During the booking, I was asked to put an “estimated time of arrival”, however, as an internationally travelling guest, it is obviously impossible to input an exact time of arrival. Little did we know that this was going to be such an issue. We got told that, because I had input 12:00 in the system as my ESTIMATED arrival time, we were not allowed to check in or access the spa. We were even told that the wellness spa was closed, and would only open at 12:00 since it was Jan 1st (Regardless if we paid 2 full days of access). I couldn't help but wonder, if this is the case, why even offer 2 days of access for those specific days? It’s basically selling something that will never be delivered… in my business that’s called theft. Now, when I asked what could be done to accommodate us, they told us basically to take a hike.... Yep, ”Ga wandelen” is what she said, to be exact. As pissed off as I was, I couldn't help but notice loads of people inside, some getting stuff out of rooms, going to drop stuff in their cars, and going to the wellness.... yet, for us, nothing could be done to accommodate us! Nothing at all..... so, 340 € for a one-night stay just can't seem to offer any flexibility in this hotel. Not even access to sit at a restaurant, nothing, nada, ziltch! So we went for amazing jetlagged hike across the village and came back an hour later! By the time we returned, there was a huge line up at the check-in desk. We waited in line. The gentleman at the check-in apologized and offered us a complimentary bottle of wine in remediation for the inconveniences caused earlier. He also told us that we could enter the first room that had been cleaned, which was immediately available. He escorted us to our room and offered some information about the hotel facilities. I got the impression that this young staff member understood what happened, and really wanted to make our stay enjoyable - (our complimentary to him, good hospitality!!) The hotel was modern and well kept, some renovations and upgrades had been made. Our room was clean and accommodating, good size and well furnished. Coffee in the room was great! The bathroom had a full-size bath and was very functional. However, very little soap was available. Thankfully, previous experiences dictate me to bring my own. We started our experience at the wellness spa – I will review the spa separately.
慌しい一日の終わりには、テルワーム城でおくつろぎください。テルワーム城は、ヘールレンの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設からHeerlenまでわずか2km、マーストリヒト空港まで23kmと、交通が非常に便利です。付近のエリアには、HDV KUBA Moskeeやローマ浴場博物館、Landgoed Ter Wormなどの多くの観光名所があり、充実した時間をお過ごしいただけます。館内の様々な施設で、有意義にお過ごしいただけます。ヘールレンの当施設には、駐車場が併設されています。
ゲゲスト2024.02.07
Een verblijf in Kasteel TerWorm is echt een belevenis. Vanaf het moment dat je het terrein oprijdt, voel je de bijzondere sfeer. Het kasteel heeft een prachtige tuin, waardoor je direct in een heerlijke “relaxmodus” komt. De service is top. Het personeel is vriendelijk en professioneel, ze zorgen ervoor dat je je van harte welkom voelt. Het eten in het restaurant was een hele culinaire belevenis. De gerechten waren creatief en elk bord was een plaatje. De wijnkeuze was uitstekend, inclusief deskundig advies van de sommelier. TerWorm geeft een unieke ervaring waarbij luxe, comfort en gastronomie samenkomen. Het is de ideale plek voor wie op zoek is naar een speciaal uitje. Absolute aanrader!!