This is the first time we have stayed in a property in this price range that was badly antiquated, poorly run, and lacked any modern management that we wanted to escape almost directly after checking in. We should have been more conscious honestly after reading the TA reviews as the management apparently only responds to positive reviews but never to negative ones....a clear sign there is a lack of any accountability or leadership in a property honestly. Beyond the poor communications in advance of our stay we have to say that the rooms have not been refurbished since the 1970s at best and were stuffy, dark, and kind of sad honestly to the point where we worried about sticking to something. While some of the junior staff were friendly enough, the communication with management was poor and when we asked how we could best accomodate the needs of our children, we were simply told that one could sleep in our bed and they could set up a crib for the other child....at a rental cost of 15 euro a day!!!!! In my decades of traveling I have not ever found a single 4 star property that charged a daily rate on using a baby crib in a room and in general this left us the rather pressing feeling that families are not welcome here! Otherwise, if you are taking a train to Maastricht it is an ideal location as the hotel is located almost directly next to the train station and the noise is not so bad at night. In general though, this property felt like an obsolete dinosaur with no central leadership or accountability to its guests. The sad fact though is that with one of the Netherland's best hospitality schools based within the city limits, this poor service could easily be remedied we argued with some fresh blood and investment, but instead it looks like the owners just want to rest on the Amrath's accolades (and its presumed '4 stars') from yesteryear. A true pity and waste of money these days especially in such a hospitable city as Maasstricht where the Crowne Plaza nearby is clean, well run, and equally convenient.
Let's start why we give only 4 points in this review:When booking a valetparking service for 45 euro a day,knowing that the reception staff can see on their camera who is arriving in front of the hotel,I expect somebody coming out and helping us for the luggage.It's a 5 star hotel and this is not the usual Marriott service. We reserved lunch at Spencer's but they serve you in the lobby next to the reception. No service for lunch upstairs in the main restaurant.They should prevent guests about this. No sink in the toilet of the Kruisherensuite..... The positive aspects: Stunning overall design an clean.Perfect service once you enter the lobby.Staff very kind and professional.Breakfast Buffet as well as dinner at Spencer's perfect. Amazing innercourt with openair bar. We got the Kruisherensuite that is the biggest of the hotel.Topdesign with double sinks free standing bathtube and italian double shower.Beds Kingsize.Minibar NOT complimentary.A NO GO for this type of accommodation.One bottle of still water per day.Unfortunately the separate Toilet has no sink. We recommand this hotel nevertheless hoping that somebody will be there next time to help with the luggage on arrival
I chose this hotel as I did not want to pay significantly more in the centre of Maastricht. This hotel is great... parking is free, and they have a restaurant on premises as there is nothing else around. Having the room facing a runway it was surprising how quiet it was the whole night. I would stay here again.