This is the first time we have stayed in a property in this price range that was badly antiquated, poorly run, and lacked any modern management that we wanted to escape almost directly after checking in. We should have been more conscious honestly after reading the TA reviews as the management apparently only responds to positive reviews but never to negative ones....a clear sign there is a lack of any accountability or leadership in a property honestly. Beyond the poor communications in advance of our stay we have to say that the rooms have not been refurbished since the 1970s at best and were stuffy, dark, and kind of sad honestly to the point where we worried about sticking to something. While some of the junior staff were friendly enough, the communication with management was poor and when we asked how we could best accomodate the needs of our children, we were simply told that one could sleep in our bed and they could set up a crib for the other child....at a rental cost of 15 euro a day!!!!! In my decades of traveling I have not ever found a single 4 star property that charged a daily rate on using a baby crib in a room and in general this left us the rather pressing feeling that families are not welcome here! Otherwise, if you are taking a train to Maastricht it is an ideal location as the hotel is located almost directly next to the train station and the noise is not so bad at night. In general though, this property felt like an obsolete dinosaur with no central leadership or accountability to its guests. The sad fact though is that with one of the Netherland's best hospitality schools based within the city limits, this poor service could easily be remedied we argued with some fresh blood and investment, but instead it looks like the owners just want to rest on the Amrath's accolades (and its presumed '4 stars') from yesteryear. A true pity and waste of money these days especially in such a hospitable city as Maasstricht where the Crowne Plaza nearby is clean, well run, and equally convenient.
旅先の様々な魅力を発見したいお客様に、Château St Gerlach - Oostwegel Collection, Member of Relais and Châteauxは最適です。Château St Gerlach - Oostwegel Collection, Member of Relais and Châteauxは、フォルケンブルグの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設からHouthem-St. Gerlachまでわずか900m、マーストリヒト空港まで8kmと、交通が非常に便利です。付近には、GeulやSt. Gerlachkerk、Stichting "De Rotswoning"など、フォルケンブルグの多くの観光名所があります。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。お車をご利用のお客様は、フォルケンブルグの当施設提供の駐車場をご利用いただけます。
ゲゲスト2024.02.19
The place is amazing, very well maintained and decorated with class and elegance. Honestly what made the stay wonderful, is the professionality, style, exceptional kindness and education of the staff. I travel often for work but rarely I have found such competent personnel. My compliments to them absolutely well deserved. I will surely come back for other stays.