ビハップ マドリード デ ラス レトラス(La Casa de las Letras)

場所があまりにも内側にあり、上り坂もあり、荷物を乗り上げるのが大変でした。 またホテルのオーナー番号で電話をたくさんしましたがうまくいかなかったのでチェックインするのにも時間がかかりました。 部屋の内部は広くて良かったですが、トイレで下水道のにおいがたくさんありました。

チェックインの1時間後に到着しましたが、部屋はまだ準備ができていませんでした。荷物を預けて、さらに2時間待機しなければなりませんでした。部屋に着くと、リビングエリアのミニスプリットエアコンの1つが機能しておらず、アパート全体が暑かったです。私たちは最上階にいて、窓は天井に向かって開いていたので、さらに暑かったです。2階のバスルームは空気の流れが全くなく、下水ガスのような臭いがしました。冷蔵庫はきちんと冷えず、ずっとビープ音が鳴り続けました。シャワーにはカビ、タイル張りの床にはひび割れ、床にはたくさんのホコリと一緒に錠剤が落ちていました。ソファにはタバコの焦げ跡と何らかのシミがありました。おそらくおしっこでしょうか? 別の部屋をリクエストするか、どうすればよいか尋ねるために何度かオフィスに連絡しましたが、応答がありませんでした。まったくお勧めしません。

SCAMMERS-they require you to connect “at least 72 hours in advance” in order to arrange access but fail to answer, leaving travellers vulnerable with unsecured accommodation prior to arrival, then keep the fee because all of this happens after the free cancellation date cut off. Avoid at all costs. They are scamming thieves that should not be permitted to book via booking sites.

I had a terrible experience, stay away from this place. After making a reservation on ***********, I messaged Behap multiple times to tell them that I was arriving after 8 pm, their latest standard check-in time. They never replied. I tried to call them, write them on *********** and Whatsapp, they just sent me a payment link with no explanations. As I was fearing a scam, I told them I would have paid only once I was on the premises. They never replied. I called them multiple times and they never sent me check-in instructions. I ended up in front of their door at 11 pm with no way to enter and nobody answering the phone. I booked another hotel and left. The day after they flagged me as no-show on ***********! Stay away from this place.

The all deal was a hoax. In the pictures of my reservation a see a large room, with sofa, etc. In fact what I got was a tiny, tiny room, without the sofa, without towels, without the wifi password, the sheets were dirty with hairs from previous guests, etc. It was a total deceive. I tried to contact the lady in charge many times by messages, phone calls, never got an answer; before my payment she always answered very politely. The next morning we left to a normal hotel. KEEP AWAY FROM THIS APAR**ENT HOTEL!!

Location is amazing! So close for walking to parks and to centre/palace. Lots of bakeries and restaurants close by. Room is basic - clean bedding and towels provided. Beds comfy and wifi / tv great. However not enough plates, cutlery, glasses. No kitchen towel or washing up liquid. Toilet paper ran out on second day. Sofa bed not made up (but was comfy). Ironing board but no iron. No clothes maiden to dry wet clothing (but washing machine provided).

The place was filthy with fungus on the walls, the curtains where full of grease. There is no way that an adult can sit on the toilet. The room has no doors for privacy in a 4 people apar**ent and there is no way you can get to the bedroom closet without moving the bed. And the host is unresponsive. I tried to contact them several times with no luck.

I read all the reviews and was skeptical but the price was right so took a chance. The apar**ent look just like the picture, there was even a washer/dryer machine ( I made it wash but not dry ) , the bathroom was very small and I did not hear any loud noise like previous travelers. It was very well located , close to the metro , the Atocha station, Parque del Retiro and the museums . No in person contact , everything was done over text , stayed 5 days and I got no room refresh , I had to buy my own toilet paper cause we run out , other than that it was a good stay.

Unresponsive host, noisy rooms with paper thin walls, faulty appliances and overall this accomodation is significantly below all expectations. This review is written at 1am with yelling, music and slamming doors being heard from nextdoor neighbors. Consider it a hostel absolutely not worth the price point!