Park Hyatt Niseko Hanazono

I would like to share a few words with you about our feeling of coming back to your Park Hyatt Hanazono hotel from 29/3/2024 to 3/4/2024. We are beginners of skiing, therefore, our first choice is a ski-in and ski-out hotel. Therefore, last year we came to your hotel and we came back again for further improvement of our skiing. We travelled a long way from the airport to your hotel for almost over 3 hours. However, we didn't receive a warm welcome from your hotel by the time we got out of our car. By the time we checked-in, the handling time took much longer than I expected, maybe we all felt tired after long travelling and wanted to go up to our room. Another guest who was sitting next to me seemed to complain about your service to another staff.. When we arrived at our room, only 3 mandarins were put on the table to welcome us but they did not look very attractive. Next morning, the breakfast was as good as last year, because nothing more had changed. But again, not very welcoming. Our dishes were piling up on the table long before they were taken away. That was not the case last year. We asked guest service to fold up the sofa bed as we wanted it to be more spacious. However, I called several to get it done when we came back from skiing in the evening. But we clearly said we could do it when we were out in the daytime. We booked 2 adults and 1 child, however, we could only find 3 adult clothes for onsen. We called guest service to provide us with child cloth for onsen. However, after tidying up, they provided us with another 3 sets of clothes for onsen again. So, my daughter wore oversized clothes to the onsen. It was not like this when we first came here last year. Luckily, on the third day, we met a new and young manager during breakfast, we received a warm welcoming smile for the first time. We chatted for a while and my daughter felt happy with him. Last year, my daughter made some friends here with your staff and learnt some Japanese from your staff. That made her like the Japanese culture and language. Ironically, after folding up the sofa bed, they mistakenly mixed up my daughter white colored soft toy - cinnamoroll - with the bed sheets for the laundry. Luckily, maybe with the help of the young guy, we found it back. My daughter was so delighted, thanks for all your efforts, but however, the soft toy had been shrunk by the laundry machine. The inner tubing was one of our favors in Park Hyatt Hotel, however, it looked obscenity and did not match with the natural scenery and the well-designed architecture surroundings at all. It looked like a facility in a developing country. Next Easter holiday was a late holiday, maybe no more snow for skiing. Originally we had planned to come again with whole families of six for skiing. Maybe it is high time for us to look for another ski-in ski-out hotel, though I have promised the young guy to meet him next year.

房間確實是夠大 也是二世谷裝修比較好的酒店。 但是滑雪道不多 夜話道也不多。建議還是到hirafu。餐飲的話是提前預訂了 都説訂滿但是每次去也有很多空位。不知道是為什麼。除了法國餐廳，其他的感覺不值這個價格。尤其是壽司，和燒烤 感覺很普通。 另外就是退房的時候 額外收取了2%城市税但是我的房費明明包含了。和前台説了還是堅持要收取。因為趕着退房也就付款掉了。回國打電話投訴才給我退回來。估計酒店或者攜程多收的費用坑了不少人。雖然後續給我退費了。如果沒有堅持投訴估計又白白被多收了費用。

房間挺好的，滑雪很方便 設施：基本大部分餐廳等都在公寓這邊，住在公寓這邊會方便一些。酒店那邊，就要走一了走！ 雪很大，還有lv聯名，可以拍拍照片。

3點入住，結果告知3點半才可以入住，等到3點半告知還未打掃好，孩子玩雪衣服濕了，要回房間換。3點50分到房間，打開門還有人在打掃，行李還沒送上來，打客服電話無人接聽，得下樓問前台叫他們送。所有餐廳都得提前預約才有飯吃，除了自助餐不用約，因為不好吃沒人吃就不用預約了。我們天天預約中餐，因為鐵板燒，壽司那些餐廳根本約不到。入住期間，客房打掃也是很隨便，很差勁。感覺一萬多塊一晚的酒店，住的很沒有價值。

房間比預計的大很多，餐廳味道都很不錯，雪場雪道對於雙板新手來説很適合👍

新酒店 離開大丸百貨很近…離開jr站也很近 …………………………………………………………………………………

酒店服務非常良好，我提早登記上房也能迅速安排房間。員工主動及友善，打掃服務整齊。設施上房間內有不同廚房用具，更有洗衣機及乾衣機提供，景觀亦十分開揚。可惜游泳池及滑雪場暫停開放，酒店唯一缺點是交通較為不便。