マメイェス IIのEl Yunque National Forestホテル

ウィンダムグランリオマルはプエルトリコで最高の場所です!トップノッチサービス、優れた食べ物、素晴らしいサービス、美しいビーチとプール。フェリー、ファジャルド、ルキッロに近く。これは私が戻ってくる2回目の時間です。

Beautiful property with a phenomenal staff. The vast majority of the staff are very friendly and helpful. Highly recommend asking for Luis Carrasquillo at the “Waters Edge” restaurant. He went above and beyond to make me and my husband feel like we were his only table. He treated us like family. He was a pleasure to see every morning for breakfast. He would remember our drinks and have them ready for us! Amazing service with a smile!

私たちはBonoに行きました。私たちのウェイタージョヌエルは私たちを甘やかし、よく世話をしました。ジョヌエルは丁寧で、細部に焦点を当て、非常にプロフェッショナルでした。彼は違いを作り、私たちを特別な気分にしました。ジョヌエルありがとう!

ビーチにアクセスできるビーチのすぐそばのイスラヴェルデにあります。空港に近く、他のアトラクションにもかなり近いですが、いくつかは本当に遠いです。徒歩圏内に店舗/レストランの素敵なストリップ。プールはいいですし、ホテルのスタッフもいいです。ビーチビューの部屋は素晴らしいです。部屋がエレベーターの真正面にあったにもかかわらず、大きな音や騒ぎは発生しませんでした

We would definitely stay aty Fajardo Inn again! The facility was great and staff very friendly. Hoever, worth mentioning, if you stay outside of high season, the swim up and pool bar will be closed. Also, you aren't able to enter the property before checking in (4PM) luckily we were able to get an early checkin, but originally the security guard wouldn't even let us on to property to speak to front desk about early check in.

Arrival: Staff member at gate could not identify me by name but eventually was able to confirm I was a guest when providing confirmation number of my booking. Staff at the entrance of the hotel extended a warm welcome. Ambassador Bonvoy recognition: upgrade to a larger corner room. 2pm late check out request honored. Continental breakfast buffet only - the only St Regis property I have stayed at that doesn't extend the full buffet as part of the elite breakfast benefit. Room was large and spacious with a tranquil outdoor patio area that unfortunately was impacted due to the loud construction noise from new buildings being erected on site. Thankfully the room had very good soundproofing so while the outdoor area couldn't really be used during the day, at least the interruptions weren't a problem when indoors. Good space for work or dining though a lack of chairs for relaxation especially given the outdoor area was off limits due to drilling. Loved the massive bathroom space. The spa area is lovely and the staff are very nice. I had booked a fairly expensive spa package well in advance and arrived half an hour early for it. Upon arrival I was told that the two nail treatments I had booked would not be happening. I understand that stuff happens but they had almost the entire morning to contact me about it. They extended a discount for service recovery, which was a nice gesture for the inconvenience and were flexible about adjusting the remaining treatments so I could maximize preferences. I ordered food and drinks at the bar. I didn't have a reservation and even though I just planned on being quick and arrived before opening, I was not permitted to sit at any of the tables (all reserved) and could only sit at the bar or outside. I found sitting outside with food to be fairly stressful with the opportunist birds that you have to keep watch out for so I preferred to be inside. By the time I left only 2 or 3 tables were occupied. It seemed silly to refuse to seat someone who was going to be quick because tables were booked for later. The food was surprisingly tasteless given how much oil appeared to be in it. The bar tenders were consistently helpful and the service was excellent. Overall a nice property with some imperfections that probably aren't material to management because they are crazy busy with enough guests as it is.