ホテルサフィア(Hotel Safia)

What we liked: Breakfast was good and the staff were friendly. The room was spacious and had a king bed. What we didn’t like: There was no internet during the night of our stay and we used our cellular data. In the room there was only one power outlet. The bathroom wasn’t so clean as we saw hair in the tub and there was no hair dryer there.

Clean place with helpful staff. Rooms are good size. Great location, easy to find parking and lot of restaurants around.

A great place. Easy to find and in a good location near the bus station. Our room looked over the beautiful theatre.

Old facility, just two electrical plug in the room, bathtub drainage not working, just three beds in the room, but good location

The property was amazing, the staff went out of thier way to decorate the room for me as it was a surprise for my husbands birthday. Cleaned and tidied eveyday of our stay. This was local to amenities.

Staff are friendly and always willing to help. Rooms were kept clean everyday. Would recommend.

French below: Hotel Safia in Marrakesh presents a disappointing experience for its guests. Despite booking for six nights, we cut our stay short due to numerous issues. The room, facing a busy street, had a broken window that wouldn't close, allowing traffic noise to invade our space. Earplugs became a necessity. Our request for a fix resulted in an offer for a smaller room, as our friend had to chance hotel due to lack of sleep, and the new room had the same problem. Now one friend and smaller room later and only then, a makeshift repair was made, but only after we were downgraded and had endured three sleepless nights. Communication was another hurdle, as the reception staff struggled with English and showed little concern for resolving our problems. Furthermore, the much-touted pool was a letdown. Despite the warm weather, the pool was ice-cold, with the room shaded from the sun, possibly even artificially cooled, making it unusable for relaxation. In summary, Hotel Safia fails to deliver a comfortable or enjoyable stay, with significant shortcomings in accommodation quality and customer service. A hostel might offer a better experience than this establishment. L'Hôtel Safia à Marrakech offre une expérience décevante à ses clients. Malgré une réservation de six nuits, nous avons écourté notre séjour à cause de nombreux problèmes. La chambre, donnant sur une rue animée, avait une fenêtre cassée qui ne fermait pas, permettant au bruit de la circulation de s'infiltrer. Des bouchons d'oreilles sont devenus nécessaires. Notre demande de réparation a résulté en une proposition pour une chambre plus petite avec le même problème. Finalement, une réparation de fortune a été effectuée, mais seulement après que nous ayons été rétrogradés et après trois nuits sans sommeil. La communication était un autre obstacle, le personnel de la réception ayant du mal avec l'anglais et montrant peu de préoccupation pour résoudre nos problèmes. De plus, la piscine tant vantée a été une déception. Malgré le temps chaud, la piscine était glacée, avec la chambre à l'abri du soleil, peut-être même artificiellement refroidie, la rendant inutilisable pour la détente. En résumé, l'Hôtel Safia ne parvient pas à offrir un séjour confortable ou agréable, avec des lacunes importantes en termes de qualité d'hébergement et de service client. Un séjour en auberge de jeunesse pourrait offrir une meilleure expérience que cet établissement.

I stayed in this hotel for five nights and I always felt comfortable, the people were very accommodating and friendly, they showed me places to eat in local places and where I could smoke shisha, I can immediately recommend it. The room was great, I had a balcony, it was cleaned very well every day, the only thing is that the insulation of the windows facing the main street wasn't really good, but it didn't bother me. If someone is a light sleeper then I wouldn't recommend the street side, otherwise it was great

It's a little tired, but can't complain for the price. It's not 5 star, but I've given it 5 stars because it's such good value and there's nothing wrong with it. The staff are very friendly and helpful. Easy to get to the Medina and Airport by taxi. We were on the top floor, at the front. Road noise was quite loud and drivers in Marrakech use their horns a lot, even at night. If you're a light sleeper, ask for a room at the back of the hotel. The view from the front is nice though, looking onto the impressive theatre building.