Holiday Inn Chicago Matteson Conference Center, an IHG Hotel

Good for one or 2 nights

Staff here is excellent, but the amenities listed are not what they promote.

Overpriced for starters. Doors aren’t secure, so anyone can walk into the building, day or night. Bar Louie staff were rancid. Coffee maker in room didn’t work, front desk staff couldn’t have cared less. This hotel is old, run down, and needs a major leadership overhaul. Highly do not recommend!

Very poor experience. The hotel is incredibly old, carpets in the room are so dirty, hallways full of dust and paint in the floors. Overall, needs a lot of cleaning and renewing. The fire alarm went off at 8:00 am -accidentally- and no one explained to us what was happening.

This has to be the worst Holiday Inn in existence! I have been an IHG member for over 10 years and have stayed at a lot of Holiday Inns. We arrived at this one about 1 30 am and were given a room key. The key did not work so I went back downstairs and asked for another key. They gave me another room and this time the key worked. As it is now about 2 am we didn't want to have to check out at 11am so we decided to stay another night. I went back downstairs and asked if we could book another night "at the same rate" as our original room. They said ok. We go to the room and it was a very old room which looked like it was from the 80s. Only one of the heaters worked on the HVAC and it took forever for the water to warm. The outside view was of the back of the building power plant. Again as it was 2am we just went to bed. The "free" breakfast was minimal and the staff were not personable. The morning of checkout I went downstairs and no one was at the counter, I waited 15 minutes then put the key in a box labeled "keys" and left as it was a long drive to the airport. A couple of days later I checked my credit card and found that this hotel had charged me for an "upgraded" room which I never asked for. They never sent me an email receipt. When I called the headquarters to inquire, they told me the hotel would not refund the difference between what I was quoted and the price they charged. The management never called me to explain and to this date I have not received an apology or refund. I never asked for an up grade, they switched my room. My advice is to use this hotel at your own risk. It is old, raggedy, deceptive in its' practices and n trouble not worth the time and expense of trying to get your money back. They don't care and know that even if you dispute it, you won't get your money back or be treated fairly. If I could give them a minus I would.

This Holiday Inn is an older property and also a huge conference property. I am pretty sure it’s also understaffed, which is a universal problem. Our room was borderline shabby. The toilet paper roll sat on the bathroom vanity as there was no bar in the twin dispensers to hold the rolls. The walls need repainting or at least a good cleaning. The good news is that the staff is friendly and helpful.