Arrived from London on an air Mauritius flight with TUI , travel and transfer were good though very tight space on the plane in regard to leg room in economy. Arrived at the hotel 10am , reception staff lovely and we received a drink and cold flannels to freshen up . The hotel room was not available until 2pm but you could pay 50 euro for early check in. We changed in an upstairs shower room and decided to chill by the pool , pool towels were given to us and can be changed every two days .All inclusive does not start until 2pm either on your 1st day . Been here a week now and would like to say I’m happy with the food and accommodation. The AI is not like you get in your European hotels. Food is excellent but less choices . No burgers chips etc but I am not missing this we are having lovely veggie food and fish , meat and rices . Dinner and evening meal both have salad options and dessert but again less choice and these can be hit and miss . Breakfast is lovely with cooked or continental ,juice , coffee , tea , toast all available The beach is a short walk away and is beautiful , can be very busy on weekend days . The TUI rep visited and we booked two trips via her North island tour and South Island tour. We have done one of these so far and we loved it . Well organised and informative. Drinks under the AI seem limited , there is a bar menu ,this shows what you can have , I need to look again as I’m mostly sticking to pins colada and G and T’s There are three pools and we have been able to get sun beds as we need them . Rooms are ok , large with a sofa , double bed though the headboard is not fixed to the wall and makes a noise if you turn over so we have pulled the bed away from the wall . Bathroom is functional with shower , toilet and sink Rooms cleaned daily with clean towels given . Have tried to change pool towels four times and none available , without being given a time when they will be , so although you can change them we have been unable to do so . One cat seen by us in hotel , ginger and well looked after hopefully a 🐀 rat catcher as although there are vermin traps around we had a rat run across our ground floor terrace last night . Furniture on terrace a table and two chairs , no rack for clothes drying which is much needed.
Our stay at this hotel was a great experience❤️. From the moment we arrived, the staff greeted us with warmth and professionalism, making us feel right at home. The rooms were spacious, immaculately clean, and beautifully designed, offering all the modern amenities we could have hoped for. The hotel’s location was perfect, providing easy access to local attractions while maintaining a peaceful and relaxing atmosphere. The dining options were superb, with a variety of delicious choices that catered to every taste. Overall, this hotel exceeded all expectations, and we can’t wait to return. Highly recommended for anyone seeking luxury, comfort, and outstanding service. I recommend you guys to go and have a good time there as it will be a great experience
Hotel is very nice. Lots of activities (e.g., tennis, gym, pilates, yoga).
Service and food could be better.
Breakfast and Dinner are served as buffet. Dinner can also be in one of their separate restaurants which offer a la carte menu. Restaurants needs separate reservation and we needed to wait two days to get a spot. Buffet food is not the best if I need to judge but it’s something subjective.
Service level is good but not great. Something we also experienced in another hotel on the island.
Hotel has created their own beach which is a kind of bay. So if you are looking for a perfect sand beach, just be aware.
Just returned from Riu Mauritius and had really great experience. Hotel is located on the very south part of island. Staff if really the highlight. Krystal restaurant absolutely amazing all 3 of them working there very polite and friendly. Le morne bar was our place to be in the evening. The gentleman in charge and another bar staff just amazing really relaxing and we loved their special cocktails. Wood definitely be back. Only downside is pool bar where you can hardly enjoy drinks after 5.30 where you can actually watch sunset which is beautiful and animation team very poor and not big fun to be sharing with kids in the evening when you book for adult only
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65件の口コミ
4.1/5
1泊あたり
€298
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79件の口コミ
シャンドラニ ビーチコマー リゾート & スパ オールインクルーシブ
Sir Seewoosagur Ramgoolam International Airport, モーリシャスにあるホテル
KKarenRats in restaurant
On arrival the hotel is really beautiful - a small oasis tucked away with gorgeous colonial style. The reception staff were really lovely and made us feel welcome.
The room was really nice - but there were a few things we noticed (which we let slide at the start) - massive dirty lipstick mark on one of our water glasses, filthy lampshades above the bathroom sinks, bed linen that didn’t feel particularly fresh and the robes as well had a slight greyish colour rather than bright white which they were meant to be. These were all minor things at the start which we didn’t even mention to each other but did notice.
We then had our first night at the cocktail bar where our drink was served by the lovely barman (very polite and smily) - as we were drinking we saw a huge rat run across the terrace - we decided it was an island and maybe this is normal (although we really weren’t happy about it). We then were dining within the restaurant and again a huge rat was running towards the table. For us, this is not ok. We asked to move tables as we saw a rat and the waiters barely acknowledged it - didn’t offer any apology and then proceeded to avoid our table for the rest of the night. We informed the manager the next day who assured us he was aware and the rat had been caught, and to “give it a chance”. We weren’t offered so much as a complimentary drink. After dining in the restaurant again the second night and again seeing a rat - for us it was time to check out. Not only is it unpleasant seeing rodents running around while eating but I would say it’s a hygiene issue and makes me question the cleanliness of the kitchen and the safety of the food.
The only concession we were offered was to not pay for the remaining nights that we would not be staying for.
Really disappointing. On hindsight some things we would add about the whole experience:
- Not a 5 star in terms of food, service or cleanliness
- Staff really hit and miss - some very friendly some really rude and unhelpful
- Rooms didn’t feel clean
- Food was average - nothing felt fresh including breakfast
- Quite stingey with water - water not replaced within our room (had to ask for it)
We are now staying at a different hotel and haven’t seen one rat, so don’t think this is “just an island thing” as the manager stated. The service and food are also worlds apart which has really solidified that our review of 20 degres sud as completely justified - not a 5 star experience whatsoever.
ゲゲストI had a fantastic stay at this hotel. The location was beautifully placed on the east coast of the island. Great views of the beach. But the truly outstanding thing about this place were the staff. Undoubtedly the heart and soul of the place. I definitely recommend anyone going to Mauritius to have a stay at this hotel. A very special thank you to Rishi & the team. Also to mr ashish for sorting me out.
This hotel was way more than we expected. Set in gorgeous tropical gardens on a large lagoon. Has numerous semi private beaches, a fabulous tranquil spa,5 restaurants and 4 swimming pools. The main restaurant buffet is outstanding. All the non-motorised water sports equipment as well as sundowner cruising on the hotel catamaran. Free unlimited drinking water - sparkling or still. Great location on the island.
モーリシャスは初めてでしたが、ミスティークのサムさんはアジア人の私にもとても親切で、とても素晴らしいホスピタリティを発揮されてました。料理も高級感があり、日本人の口に合うので、是非オススメしたいです。 Seam of Mystique is excellent hospitality and very helpful. I arrived at late night but he had no problem and gave my great dinner experience here. Food is very Asian tardy mostly influenced by Thai food cuisine but it’s influenced by European style. It’s very good match with wines and excellent taste. Further location is excellent where is next to beach with lovely live music where give you beautiful view and experience. I definitely recommend this restaurant.
ゲゲストEinrichtung etwas in die Jahre gekommen. Das Frühstücksbuffet war reichhaltig, aber für ein Viersternehotel könnte dies schöner gestaltet werden. Das Bootshaus mit der Möglichkeit der Wassersportaktivitäten ist gut geführt und die Möglichkeit des angrenzenden Tauchshops erweitert die Möglichkeiten für weitere Aktivitäten.
Als Gäste hätten wir gern für eine Nacht verlängert. Trotz dreimaliger Anfragen erhielten wir kein Angebot, obwohl das Hotel mehr als halb leer war. Und in täuschend insbesondere, weil das Hotel sehr gut mit Personal ausgerüstet ist.