I stayed at this hotel in Medina coming from Mecca. The rooms are all in one floor. Same floor as the restaurant and the mall. Checking in was easy and seamless. Dian helped us and made our stay enjoyable. He went out of his way to make sure we have all we needed. Breakfast was amazing kudus to chef Hares Elsayed is definitely top class chef. Nasrulsin working hard to ensure everyone’s needs are met. Sama at the reception was very helpful and courteous. Assisted us and was always smiling and helpful. I see Leena on the main floor always asking us if we need anything. All in all the service and staff in this hotel is top notch and one of the best experiences I had in a Marriott hotel being a reward Member for the 13 years. I had a 2 bedroom apartment and was very spacious and clean. The hotel is a far from Alharam but the shuttle is always on time for all prayers. It takes 15-20 minutes. It’s connected to the mall where all kinds of food are available. I will definitely recommend this hotel and will stay here if I come back to beautiful Medina
Lady Name Reema she deal with me She very nice professional in her job and caring her customer This is my 1st in hotel she try to give best available room and then she fallow everything is ok I feel proude you have staff to care customer I am very pleased and inshallah visit again Thank you so much
Location was good but the room was terrible the towels given had somebody’s hair on, very strong Cigarette smell in room because somebody was smoking inside hotel and I struggled to sleep been coughing, Aircon blowing very bad air which resulted in struggling to breathe. I reported this and I was asked to come back next day speak to the Manager which I did. I spoke with Mr Turki who promised me to resolve this but he did nothing. Originally I booked 4* Nusk AlMadinah but when I was about to check-in they sent me to Nusk AlHijra. Please avoid this hotel if you have asthma, or with pregnant/elderly person because smoke smell was very strong. Smoke was coming from the picture I attached in this review. Hotel Staff DID NOT CARE!
We stayed at Saja Al Madinah during our stay in Medina. There seems to be a mixture of reviews here so please take my feedback as a pinch of salt. We had booked a room for 5 adults and the room was spacious and wasn't cramped. The hotel location is very good and is close walking distance to the prophet's mosque. We found the rooms to be clean and tidy, what i loved about the room were the curtains which completely block out the sunlight. You wont have the slightest clue what time it is if the curtains are drawn. Overall, I enjoyed my stay and didn't experience any issues. Check in was swift. The only negative feedback i have is that the hotel was slightly pricey..
Honestly a beautiful hotel, the staff were all very respectful, kind and easy to talk to especially Masum Ahmed and Al Ameen Sarker who helped us continuously during our stay!! We had the breakfast buffet included and it exceeded our expectations everything was well served and there was various options. We stayed for 3 nights and the Elaf al tawqa hotel made our experience easier overall due to how close it was to the prophets mosaue Allhumarik, can’t wait to return!
AAbrar2483One of the best hotels near Masjid Al Nabawi! The staff are incredible! From the moment I arrived, Hassan from concierge assisted me with my bags and the staff at the reception were very friendly and they not only allowed me to check-in early but also upgraded my room with a partial Haram View! All the staff spoke English perfectly. The rooms are nice and spacious with modern furniture and the amenities provided in the room are perfect from bathrobes to multiple kits! The room was relatively clean however I’ve notice multiple finger prints on the refrigerator door as well as the bathroom door which shows those 2 areas weren’t wiped after the previous guests had left. The shower was perfect with nice hot water and the bathroom was spacious enough.
The hotel has 2 towers and we didn’t know which tower to go to so we ended up going to tower 1 were the receptionist informed us that our booking is in tower 2. I had an elderly guest with me and moving towers like this was very inconvenient. The hotel should inform the guests about the tower number and parking instructions before arriving at the hotel.
The hotel is very close to the Haram with just 6-7 minutes walk to both the men’s and the women’s entrance (door 11 and 12). Upon returning to the hotel, the staff were promptly situated outside the elevator doors assisting guests with the elevators.
About the breakfast. It was fantastic! The options available were great and included selections of
cold appetizers, bakery items, main courses including french toast and pancakes. The breakfast staff were very friendly and efficient and they never said no, especially Riaz he served us coffee and hot chocolate. The items were being refilled quickly. The 2 ladies welcomed us for breakfast with a huge smile.
Suggestions to improve breakfast:
1) there was no live cooking counter for omelette. The omlette was being cooked in the kitchen and was being stocked in the hot plate. It would be great if the hotel could consider introducing live counter for omelette as it really would help us guests to make the perfect omelette for ourselves and eating it warm and fresh. Other hotels do have a live counter.
2) Though all the breakfast items were great, the French toast wasn’t good at all! It didn’t taste like a French toast. The sambosas were undercooked and very chewy so wasn’t able to eat them. Improvements on this will make the breakfast experience perfect!
One more thing to add is that the staff not once said “No”. They always accommodated our requests whatsoever. I asked the reception for a plastic chair for my elderly mother to sit and take a shower, thought they didn’t have it, they offered us to switch to an accessible room with no additional costs!
The hotel is not very busy and crowded as I didn’t see any groups here. I hope the hotel can maintain this very same standard or else it’ll be very easy to be like the other hotels who don’t care about guests.
All in all, I’ll definitely choose Al Manakha Rotana again on my next trip to Madinah and wishing this hotel success!
KKendana TamizThe hotel staff is great, I lost my key (card room) in Masjid Nabawi and they didnt even charge me with anything.
We can also put the luggage after check out in the safe place.
The building is older, but functional.
We dont have to wait for the lift because there are 6 lifts for the building alone.
I’m shocked that the shampoo and soap is from Brooklyn, which I’ve visited New York in May but no time to visit Apotheke 😩
Near gate of Masjid Nabawi from the hotel is 365.
You can choose this hotel instead of Pullman Zamzam if you have strict budget like us.
Because the location is not that far from gate 365.
This gate is near Rawdah.
Ps: I take this photo right before check out. Sorry for the mess
匿匿名ユーザーالمسجد قريب جدا من الحرم (حوالي ٥-٧د مشي) طريق مسطح
بوابة النساء قريبة جداً
موجود على الجانب الاخر من الحرم، ف اذا كان لديك حجز لدخول الروضة تحرك قبل مده للوصول في الوقت المناسب.
الاستقبال جدا متعاون، وتأتي الخدمة بسرعه
يوجد غلاية ماء وثلاجة. لا يوجد ميكرويف.
سمح لي بالدخول قبل موعد الcheck in (حوالي ٩-١٠ ص) بسبب توفر غرفه (عدد الاسرة غير المحجوز لكن لم يكن لدي مانع).
Recommend. خاصة للشباب.
KKulsumaStayed in this hotel for 5 nights in Jan 2025, enjoyed the stay, 2 minute walk from Masjid Al Nabawi. Hotel provided amenities including cotton buds, dental kit, shaving kit, coffee, tea and water. They also provided hair dryer & electric kettle. Clean hotel and staff are attentive and helpful.
ゲゲストThe hotel’s location near the Prophet’s Mosque is excellent, making it convenient for visitors. However, the overall experience was disappointing. Rooms felt outdated, cleanliness was lacking, and staff were slow to respond to requests. Parking is free .While the location is a big plus, the service and facilities need significant improvement.
PPASHARESHVery worst hotel ever visited, management has fraud people they try to loot money as it shows Sar 99 on bookings but when we check in they say all charges tax... Etc and room charge is Sar 350 and when we showed booking then he accepts as ”I mean to say tat including tax it will he 145 to 150 Sar”. Anyways we checked in as we were getting late we want to go to Salah,. Now the worst part when we entered room No kitchen, Dirty floor, Very bad condition toilets No hot water at all the geyser never works, Water leaking from bathroom taps and the flushing out from bathroom to rooms. We had to complain the staff and waited till magrib Salah we reached at zuhur Salah time, boz of them we couldn't get fresh and we missed all Salah a d time was waste. Please don't ever take this hotel all fraud and coward staff management. And and finally plumber came to fix and nothing worked and many circus happened nothing CAN BE FIXED, so at last our room was changed was changed and we had to rush to nabawi masjid for Ishaan Salah. AGAIN NO HOT WATER IN ROOMS AND THEIR GEYSERS NVER GRT HEATED LUCKILY I HAD A KETTLE I USED THE KETTLE TO HEAT WATER AND USE HOT WATER FOR MY LITTLE TWINS INFANTS. VERY VERY WORST HOTEL ALL OUR DAY TIME WAS SPOILED BOZ OF THEM AND NEXT DAY WE ALL MANAGEMENT WAS BEHIND US FROM MORNING REMINDERS WHEN WE ARE CHECKING OUT OR WILL CONTINUE TO STAY SO THEY CAN LOOT AND MAKE MORE MONEY..... ALLAH HAS TO GIVE THEM SENSE TO STOP DOING FRAUD AND PROVIDE GUD SERVICE TO THE CUSTOMER AS WE COME WITH ALL GUD THOUGHTS SHLDNT BE DISSAPOINT WITH SUCH FRAUD HOTELS SERVICES NOTE:I'M WRITING THIS BOZ AS WE FACED THE ISSUES HOPE OTHER WHO VISIT OUR MUHAMMAD PLACE SHLDNT FACE SUCH BAD EXPERIENCE, IF STILL HAVE TO TAKE Al Eairy Furnished Apartments Al MADINAH, IT'S UR RESPONSIBILITY TAT U CHECK THEIR GEYSER TAPS AND CALL THEM TO REAIR and then Cann them cleaning then finally they will change another room and by then u get frustrated and adjust to check out. But they are very keen in timings for checkout and loot money they are least bother that u have wasted one full day boz of irresponsible and negligence service. If u delay by 30 mins also they will insult you asking in front of all other guests and come to ur room door keep knocking ur door and speak very loud tone so tat all guest in entire building hear. SO PLEASE KIND REQUEST NEVER EVER TRY OR THINK OF TAKING THIS HOTEL IF UR ADVENTOROUS HAVE MORE TIME CAN GIVE A TRY AND FACE QLL THE ABOVE.