シェラトン メルボルン ホテル(Sheraton Melbourne Hotel)

五星級的酒店，但是3星的配套，一星的服務，0星的景觀，早餐也難吃，第二天第三天還是去外面吃吧。辦理入住一個女的華人大學生，板着黑臉，服務差的要死。大概這個酒店的華人禮遇就是對着中國人百臭臉吧。

I have finally talked to the manager at my 8th day staying. In this trip, I was staying at Sheraton for total 9 nights. It is a very bad experience. I have to call them almost every day about the room which is pretty annoying. First of all, don't expect Melbourne's five star hotel is like the other cites, however, I don't care it is fancy or not, but cleanliness is important to me. For the first day cleaning, need to ask them to come vacuum the floor as hairs are all over the bathroom. Second day, they have thrown my own towel, I know it is white and it wasn't on the floor, which they said only change those towel on the floor, but my towel size thickness quality are so much different that it shouldn't be mixed up so easily, and there is a japan flag logo. After talked to them, they said is hard to find and bought me two new towel, which it is not that helpful as it is too big and thick to bring is to travel. And then at the next couple of days, need to call for shower cap, lotion and slippers, their slippers are thin one that need to change at least once in two days especially if you have sweaty feet. of course, on those days, bathroom have never been vacuumed, it is like if you didn't requested they wouldn't do it. and the non the 7th days, when I got back to the room at night, the room hasn't been tidied up at all, towels are on the floor, bedsheet was still messy, so I called them and asked why no-one cleaned my room. first thing they asked it have I put the do not disturb one I said no, then they said they can ask someone come up to clean now which was like 8.30 pm at night, which I just got back after whole day out and wanted to rest. After the call, I realised they have came to my room as the bins are cleaned up and they have placed two new bottle of water, so they have came in but left without finished their job! On the 8th day, I have left the key and went to the check in counter for the key, I walked to them and told them I left my key, and then I gave them my room number, they just gave me a new key without asking me my name and checked my ID or anything. This wass super a horrible staying experience!

不要在酒店推薦的停車場泊車，收得貴過其他停車場，又收多了我一晚泊車費！發現錯誤當下已立刻跟酒店職員溝通，對方也答應會更正。結果退房當天仍然多算我們一晚泊車，我們前後再三與酒店溝通，每次對方都即時表示會更正並退款，但最後都違背承諾，拒絕退款。 酒店景觀極差，對面是辦公室工地，隱私堪憂。 浴室去水設計奇怪，洗幾分鐘已經水漫整個浴室地下。 作為一家五星級酒店，只能說十分失望，入住經驗很不愉快！

酒店地理位置很好，在市中心，性價比也算同價位很高的，酒店服務也是絕對沒得説。美中不足就是房間沒有咖啡機和設施公區有些老久了。

房間不錯，位置不錯，服務不錯。十點到的，直接就給開房間了。房間很乾凈，兩個單人床，我們是 4 個人住，2 大 2 小。

Cannot fault the staff however the amenities need overhaul. The rooms TV didn’t work was advised couldn’t be fixed until the following day. Went to use hairdryer to find out no power points on that side of room were working. Again advised cant be fixed straight away. Had to use TV as a mirror for blow drying hair! Then we continued to get calls after 10pm from reception checking if everything was alright despite being told it cannot be fixed. Really disappointing. On a positive to GM and receptionist Cheryl were outstanding in trying to assist and did remove some charges.

設施：設施較新，窗簾，洗漱用品都還不錯，床品和布草比較一般，但要求不高的可以接受 衞生：比較滿意，每天早上9點多會按門鈴催促打掃，每天不會漏放飲用水和洗漱用品 服務：尚可。入住客人不多，酒店早餐也比較一般，但不可以延遲退房。經攜程管家溝通，如13點退房，需額外付款50AUD費用 環境：步行十分鐘內可達Swanson Street和唐人街，基本處於CBD區域

房間不錯。 早餐一般。 晚上睡覺有一個很大的噪音，睡眠受影響。 其他服務各方面還不錯。 周圍餐廳也有一些。還好。

酒店翻新過，在國外算還是不錯的了，但是國內就是四星感覺，我定的城景房，但是給的房對着的是寫字樓，跟前台溝通不太順利就不換房間了。壓根就沒有華人禮遇！