NH Collection is a modern, trendy hotel located near Merida Centro. The restaurant provides paid breakfast which is quite tasty, and as world travelers, we have found no finer dining service than that provided by our most attentive, courteous and genuinely kind server, Ezekuiel! The General Manager truly cares about the guest experience and stopped by our table to inquire as to our stay. Not many of the front desk staff speak English. However, Elmer (the bellhop) served as a welcomed translator during our 16-day stay.
Eeliset vThe hotel is nothing short of beautiful and breathtaking aesthetically! You are in great care in every way with the staff and the hotel owner in every way you can of. They are all very catering and friendly ! They make some delicious food and make you feel at home! Very clean and replenished daily! I celebrated my birthday their and they made me a beautiful towel decorate cake just like in a cruise ship. I highly recommend staying in this beautiful hotel boutique it’s a whole and memorable experience, you won’t regret it ! Very central to all the downtown attractions and walking distance to the Mercado, cathedral , and various plazas nearby ! Definitely going back to stay with them soon !
SSharon BMy husband and I went to Merida and were so happy with our boutique hotel choice. The rooms at Diez Diez are well designed and comfortable. The rooftop bar is beautiful at sunset! The location was exceptional—right off the Paseo de Montejo. The best part of the experience was the staff. Eduardo greeted us every day by name and made great selections for both our food and beverages. He is a delight, both personal and professional. He made our trip better! Viridiana was also cheerful and helpful at reception each day. All the staff was amazing. We will go back!
This is a 3 star review based on averaging 1 star concerns and 5 star aspects. 1-star concerns relate to safety. Two things that were concerning: (1) my father slipped and fell in the bathroom at 4AM and lost consciousness. When I yelled loudly for help in the courtyard (including ”hospital!!” because we thought he maybe had a heart attack or was otherwise dying), NO ONE RESPONDED. The hotel is an open air building all facing an inner courtyard so someone should have heard my loud yelling, especially when pitch quiet at 4AM. Thankfully, my father was OK later that night and next day. (2) When I told this story to the front desk the next day, the woman was not at all concerned that a guest could have died at their property. I asked to confirm that someone works the night shift, so I am not sure why no one responded that night. She asked if we called the front desk that night, which I did not because my father was possibly dying so no, I did not have time to figure out what the front desk number was at 4AM. Also no one responded to me YELLING for help, so I doubt someone would pick up the phone. She said she would tell the night shift, but there was otherwise no follow up. I also provided this story on a guest comment card when we left - also no follow up. 5-star - hotel is in a great location in the center of town near the main plaza, and it is a charming building with a lovely courtyard and rooftop pool. As other reviews mention, the rooms are rustic/simple/basic but they are perfectly serviceable, especially given the price and location. If not for the safety concerns, I would stay again.
Great hotel, nice pool, nice people. We were able to watch the World Cup games on the tv in our room. Great service and in a good location pretty central to the city and many things are in walking distance, car parking lot is reliable and keeps the cars safe.
FfernandolL3022CXEs un hotel limpio y agradable con un excelente desayuno. El único problema es que está muy lejos del centro en una zona más bien industrial. Perfecto para viaje de negocios, buena wifi, y no tanto para visitar la ciudad de turista. No confundir con el City Express Plus que si está más cerca del centro y en una zona muy agradable como el paseo Montejo.