No esta claro el tema del pago, hice la reserva hace 2 días y en el hotel me dicen que no tienen contacto con ustedes y no les han enviado ningún pago. Hice un boucher adicional de “garantía” y lo van ejecutar si ustes no se comunican.
Por favor denme una explicación de esto, cuando hice la reserva no me indicaron que iba a ser así
Location is great.
Friendly personel.
Towels seem a bit old and stained.
I GOT SICK with Breakfast, the chicken tinga was from the day before and had a rancid taste.
GGrace Ridnour-NollschGorgeous boutique hotel with staff that goes above and beyond. The heir of the estate actually greets guests and ensures they have a pleasant stay. We only got to stay for one night, but they upgraded our room and allowed us to enjoy the pool as we arrived early and they needed time to get the room ready. It is worth the price.
JJustStephAs before, highly recommended a real gem for this price.
We extended our stay because we liked it here so much, it’s perfect to relax.
And we going to miss the huge comfortable bed.
ゲゲストHorrible service! They first gave us to a room which was fine upon entering but then we saw people’s clothes and shoes. We went back to reception. She said that her colleague made mistake and gave our room away to someone else without putting in the system. She gave us another room which was smelly like hell! I asked her to change or refund. She said its the only room left and she knows its smelly and she was sorry but she couldn’t do anything. She could only put us to another room the next day. She also refused to compensate. It was midnight. We had no local sim card so had no choice but to stay. At night there was lots of noise from boiler/machine so we couldn’t sleep. It ruined our holiday. They changed us to a different room next day but refused to compensate. We had to suffer at our own cost! The location is god and the room after changed was fine. But they made us suffer for their mistake yet refused to compensate! Such a shame for a hotel to behave like this! So if you don’t want surprise or ruin your holiday, try to avoid this hotel!