Not sure why this hotel is so highly rated. Nothing about it is terrible, but the devil is in the details. The Good: - Staff is super friendly, incl. the valet - Rooftop pool and bar are really nice and a great feature - Overall layout of the hotel is charming - Great water pressure and genourous rooms The not so good: - Upon check-in, they tried charging us a 240/day ”resort fee”. After further questioning they said it was optional and would pay for the WiFi and the gym. Not a great business practice, espcially for a 5* hotel - Overall the hotel looks a bit dated and would benefit from some more maintenance - We booked a double room but were given a king room - when they showed us to a double room it was quite dirty - dirt on the linens, bathroom counter wasn't wiped down - so we just made do with the king instead - Beds weren't terrible, but I've slept better Location is a bit off the beaten path. Not bad but is was about a 20-30 walk to the city centre and the nicer restaurants.
Muy bonito y cómodo, para el costo está muy bien. Y cerca de todo lo que necesitaba para el momento. Fui por I trámite de SRE y estaba muy cerca. Y cerca del paseo Montejo donde fuimos a cenar. En realidad está muy cómodo y sin nada de ruido. Las camas y las almohadas estaba muy cómodas
Eeliset vThe hotel is nothing short of beautiful and breathtaking aesthetically! You are in great care in every way with the staff and the hotel owner in every way you can of. They are all very catering and friendly ! They make some delicious food and make you feel at home! Very clean and replenished daily! I celebrated my birthday their and they made me a beautiful towel decorate cake just like in a cruise ship. I highly recommend staying in this beautiful hotel boutique it’s a whole and memorable experience, you won’t regret it ! Very central to all the downtown attractions and walking distance to the Mercado, cathedral , and various plazas nearby ! Definitely going back to stay with them soon !
SSharon BMy husband and I went to Merida and were so happy with our boutique hotel choice. The rooms at Diez Diez are well designed and comfortable. The rooftop bar is beautiful at sunset! The location was exceptional—right off the Paseo de Montejo. The best part of the experience was the staff. Eduardo greeted us every day by name and made great selections for both our food and beverages. He is a delight, both personal and professional. He made our trip better! Viridiana was also cheerful and helpful at reception each day. All the staff was amazing. We will go back!
JJustStephAs before, highly recommended a real gem for this price.
We extended our stay because we liked it here so much, it’s perfect to relax.
And we going to miss the huge comfortable bed.
ゲゲストHorrible service! They first gave us to a room which was fine upon entering but then we saw people’s clothes and shoes. We went back to reception. She said that her colleague made mistake and gave our room away to someone else without putting in the system. She gave us another room which was smelly like hell! I asked her to change or refund. She said its the only room left and she knows its smelly and she was sorry but she couldn’t do anything. She could only put us to another room the next day. She also refused to compensate. It was midnight. We had no local sim card so had no choice but to stay. At night there was lots of noise from boiler/machine so we couldn’t sleep. It ruined our holiday. They changed us to a different room next day but refused to compensate. We had to suffer at our own cost! The location is god and the room after changed was fine. But they made us suffer for their mistake yet refused to compensate! Such a shame for a hotel to behave like this! So if you don’t want surprise or ruin your holiday, try to avoid this hotel!
This is a 3 star review based on averaging 1 star concerns and 5 star aspects. 1-star concerns relate to safety. Two things that were concerning: (1) my father slipped and fell in the bathroom at 4AM and lost consciousness. When I yelled loudly for help in the courtyard (including ”hospital!!” because we thought he maybe had a heart attack or was otherwise dying), NO ONE RESPONDED. The hotel is an open air building all facing an inner courtyard so someone should have heard my loud yelling, especially when pitch quiet at 4AM. Thankfully, my father was OK later that night and next day. (2) When I told this story to the front desk the next day, the woman was not at all concerned that a guest could have died at their property. I asked to confirm that someone works the night shift, so I am not sure why no one responded that night. She asked if we called the front desk that night, which I did not because my father was possibly dying so no, I did not have time to figure out what the front desk number was at 4AM. Also no one responded to me YELLING for help, so I doubt someone would pick up the phone. She said she would tell the night shift, but there was otherwise no follow up. I also provided this story on a guest comment card when we left - also no follow up. 5-star - hotel is in a great location in the center of town near the main plaza, and it is a charming building with a lovely courtyard and rooftop pool. As other reviews mention, the rooms are rustic/simple/basic but they are perfectly serviceable, especially given the price and location. If not for the safety concerns, I would stay again.
FfernandolL3022CXEs un hotel limpio y agradable con un excelente desayuno. El único problema es que está muy lejos del centro en una zona más bien industrial. Perfecto para viaje de negocios, buena wifi, y no tanto para visitar la ciudad de turista. No confundir con el City Express Plus que si está más cerca del centro y en una zona muy agradable como el paseo Montejo.