Habita, Mexico City, a Member of Design Hotels

The hotel stay was excellent. We were warmly greeted and offered good tequila upon check in! The room was “modern” Mexican—firm bed, walk in shower, small balcony which allowed fresh air. The small restaurant/bar on the street level had a nice European breakfast buffet —with an option for hot dishes. We had a light dinner after a full day and it was perfect. I would stay again. Good customer service and location. Thank you to the friendly staff.

Truly terrible from the start. Had to leave roof terrace by 8pm on night 1 as there was a birthday party that went on until 1am. Sunday morning - loud exercise class at 9am waking us up. Sunday afternoon - couldn’t use pool area because of private event. Total waste of time and money. Noisy throughout either waking us up or not allowing us to sleep. Housekeeping claimed to have returned our clothes from washing but they hadn’t. After 2 hours of chasing them, they admitted they still had the clothes and took a further 2 hours to return them making us late for the wedding event we were attending. Could not relax or enjoy the hotel at all. Staff unfriendly and rude throughout.

AWFUL HOTEL Made to feel like very unwelcome during our stay - 1st night evicted from rooftop as there was a 30th birthday - 2nd day was a rave party on the rooftop until 1am so we couldn’t sleep -3rd day on a Sunday all day fitness party, with a personal trainer screaming from 9am all day long. Charged £70 for laundry on a few shirts Tried to charge us for breakfast we had included on our package

The noise from the rooftop was way too loud. The hotel rents out the rooftop for private events so non-hotel guests were constantly showing up, and the noise became too much. At around 11 PM, the hotel was kind enough to move me to a lower room. While the rooftop music wasn't as loud, the issue became drunk partiers yelling from the lobby trying to get to the party upstairs...all of which could be heard from the room. As I was trying to switch rooms, the 2 elevators at the lobby had a ton of outside partiers waiting to get to the party upstairs, so I had to take the stairs to switch between my rooms. There were guards stationed outside trying to control the flow of partiers, but for whatever reason, big groups of non-hotel guests were making their way into the lobby and they were very loud. It felt more like a night club then a boutique hotel. Needless to say, there wasn't a lot of quality rest in this hotel. Additionally, since a private group was renting the terrace, hotel guests were asked to leave even before the party started. I asked an attendant at the pool for a towel, and she refused because they had to prepare for the party. This was at 4:30 PM and the party was to start at 6. I had been told that the pool would be closed at 5 PM, and figured I could lounge for 30 mins but that wasn't the case. When I asked the front desk about it, they told me that people had paid to use the space. Hotel guests also pay and the hotel even highlights the terrace as a major reason for picking their hotel. The priority, unfortunately, seemed to be the outside guests. For a hotel that presents itself as one of the top options in the Polanco area, the experience they offered was far from it. I found this hotel to be very disappointing, and would not recommend it at all. There are much better hotels in the area.

The noise from the rooftop was way too loud. The hotel rents out the rooftop for private events so non-hotel guests were constantly showing up, and the noise became too much. At around 11 PM, the hotel was kind enough to move me to a lower room. While the rooftop music wasn't as loud, the issue became drunk partiers yelling from the lobby trying to get to the party upstairs. As I was trying to switch rooms, the 2 elevators at the lobby had a ton of guests waiting to get up, so I had to take the stairs to switch between my rooms. Needless to say, there wasn't a lot of quality rest in this hotel. Additionally, since a private group was renting the terrace, hotel guests were asked to leave even before the party started. I asked an attendant at the pool for a towel, and she refused because they had to prepare for the party. This was at 4:30 PM and the party was to start at 6. I had been told that the pool would be closed at 5 PM, and figured I could lounge for 30 mins but that wasn't the case. When I asked the front desk about it, they told me that people had paid to use the space. Hotel guests also pay and the hotel even highlights the terrace as a major reason for picking their hotel. The priority, unfortunately, seemed to be the outside guests. For a hotel that presents itself as one of the top options in the Polanco area, the experience they offered was far from it. I found this hotel to be very disappointing, and would not recommend it at all. There are much better hotels in the area.

Bad customer experience, not acceptable in these days. - we had to change the room two times, both times due to very loud noise of air con outside the hotel room (is that not known by the hotel?) - only cold water and a lose shower head - all this can happen BUT: we spent a long time talking to the resceptionist and he offered us, that the hotel manager will send us an email with a coupon for next time. - we never received an email - then we wrote an email to the manager and did not get a response - such an ignorant behaviuor is not accepted by us and there are many other hotels in Mexiko City.

I visited this hotel years ago when it first opened. It was amazing with it's minimalist theme and upmarket feel. This year having a few days I decided to visit again and it was clear that many things hadn't changed over the years. It strives to be upmarket with a skin that simply hasn't progressed and as such fails to provide anything close to the chic environment it used to provide. The room was constantly hot and even though the staff tried to get it cool all they could do was provide a loud industrial fan which could not be used at night as it was simply too loud. Although I didn't use the fan I should have had something else to drown out the constant noise that is heard in the hotel. Whether the outside traffic, or people in the lobby, OR walking through the hallways there is always loud noise happening well into the early morning hours. There are plenty of other hotels available in Mexico City which are extraordinary, I would skip this hotel and find one of the others that you will be much more happy with.

My room 45 is just below the gym and I can hear dumbells fall all day, i checked in early and the staff was kind

The rooms were incredible and very minimalist. The staff is extremely friendly, and welcoming. I stayed for two weeks and didn’t want to leave! The roof is so cozy, the pool is relaxing, and the cocktails and food are delicious!!