ホテル カイザー フランツ ヨーゼフ(Hotel Kaiser Franz Josef)

Reception unmanned on arrival. I had to ring for reception and service in bar. Pool not heated as per internet. Furniture round pool not as shown on various travel sites and the area was vastly overgrown smothering beautiful plants. I did not have a sheet or pillowcase on my bed. The shower was cubicle was damaged and an electric socket exposed 15 inches from shower opening. No phone in room therefore no room service. Luggage left between reception and bar. Photos showing a third small restaurant is now being used by staff. No Satellite TV (cable wrapped around dish by lodges). Dead flower arrangements (?) around reception and bar room. Meagre stock on bar shelves and residents switched the lights on themselves. When I left the hotel I let myself out and when questioning about an alarm system, I was told there was none. There were no instructions around the building regarding fire drill/escape. I was not shown or assisted to my room and consequently found the fire escape by looking around my floor. While I was sitting around the pool Austrian people talked to me and one man stated 'The internet states - heated pool - it was not' and he thought the hotel was 'not clean'. I would however, point out that the main and conservatory dining rooms were well presented. Even there the breakfast was stated as buffet - including:- pastries, sausage, egg and bacon but the only hot choice was scrambled egg, scrambled egg with tiny squares of ham or boiled eggs. There was fruit, 3 cereals, selection of breads and processed meat and cheese. The staff were pleasant. My bed was only made twice in 7 days. There was one member of staff who came out and asked the few residents round the pool if they wanted coffee. All of these issues have been reported to my travel rep. who is reporting them to her superiors who are hopefully taking action to deal with the situation. Some pictures shown on the internet are taken in 2013 even the one on this site is completely out of date. N.B. Some of the photos on the internet are dated 2013 and

We had a lovely time staying 2 nights at this hotel - some people may call it old fashioned, I think it is traditional and they're too sides of the same coin. I certainly wouldn't turn up at a hotel in this part of Austria expecting anything particularly modern that I would expect in Singapore or Dubai. We had an excellent experience - the rooms were spacious, we had a lovely view of the lake. The breakfast was generous though they only had filter coffee as opposed to Italian style espresso based coffee drinks. We also enjoyed using the sauna. The staff were especially helpful and polite, we had no problems communicating with them in English. The location is great, the Millstatt See is totally stunning and we were within 30 minutes from a few ski resorts, which makes it a great base for skiing. The bigger town of Spittal is also just about a 15 minutes drive away for shopping and dining if you want a wider choice. Overall we were very happy and I would totally recommend you stay here.

Wir haben im Juli einen Familienurlaub mit 2 Pärchen und einem Säugling im Kaiser Franz Josef Hotel gemacht. Die Zimmer sind etwas veraltet aber die Badezimmer neu renoviert, und die gesamten Zimmer sind soweit es mit einem Teppichboden geht absolut sauber. Uns wurde vom Hotel sogar ein Gitterbett und Windeltonne angeboten. Hervorzuheben ist die Bemühtheit des Personals, insbesondere von Boris im Restaurant. Das Essen gibt es Abends immer als 3 verschiedene 4-Gänge Menüs, welche ausgezeichnet (besonders die Saucen und Suppen) schmecken und auch die Portionsgröße stimmt. Des weiteren gibt es im Hotel auch eine große Karten- und Brettspielsammlung, welche man ausborgen kann. Zum Strandbad sind es ca. 10min Gehweg mit Kinderwagen. Alles in allem hat es uns sehr gut gefallen und können das Hotel nur weiterempfehlen.