TTaylorMy husband and I travel to Milwaukee each year for his birthday. We chose this hotel for its location in proximity to our dinner reservation and the attractions we had planned. There were several negative reviews for this hotel regarding check in, cleanliness, and parking, I'd like to share my feedback to ensure travelers do not deter from staying at this hotel for those reasons. Upon arrival we were promptly greeted by a friendly front desk staff and were able to check in promptly at 4pm. We were able to conveniently park in their side lot while we brought our belongings up to our room. The room was extremely spacious and had beautiful upgrades and convenient amenities such as a full kitchen. The high ceilings really made this room unique. Everything in the room was very clean. There is a parking garage directly across from the hotel which was easy to access and only cost $22.00 a night to park. When staying in downtown MKE it is to be expected that you will pay for parking, and knowing our car was in a covered garage was peace of mind. We choose to Uber to our destinations, so we didn't have to find parking multiple times, and we never had to wait more than a few minutes for our ride to arrive. My only disappointment was there was no happy hour. I was under the impression there was a cocktail hour offered, but it didn't take away from our stay, as there were several liquor stores within walking distance to grab a drink for the room while we got ready. Breakfast in the morning was plentiful with options, fresh, hot, and the egg bites were delicious. The last thing I will add which is huge for me, they have complimentary water, hot water for tea, and coffee in the lobby at all times. I hate forgetting to bring a water bottle for the middle of the night when staying at a hotel, so I loved this feature. I would absolutely stay at this hotel again in the future! Don't let the negative reviews sway your decision. This was a beautiful, newly converted hotel that you should absolutely check out next time you are staying in the area.
ゲゲストWe had two rooms booked from Friday October 21 checking out Sunday October 23rd. On Saturday October 22nd upon our return to the room we noticed the door ajar (with no sign of forced entry), and steam emanating from the room and the sound of shower on. Upon entry we found all hot water taps were going full blast, the room had been ransacked and our items strewn about. The thief took my purse, laptop, daughter’s iPad and various other personal effects. I immediately went to the front desk where the clerk told me to call the police myself. No hotel security came to our aid. And when the police were finally called - no one from the hotel bothered to participate in the investigation. When I asked for another room for me and my 11 year old daughter to sleep so we would feel safe, we were told we’d “have to wait until the police investigation was done” ie several hours into the morning. When I called the front desk again to ask if we could please switch to another room - she hung up on me. I was livid. When I called the front desk back to ask again about switching rooms, a woman security officer said “you’re going to listen to me… you are not getting another room!”. Upon hearing this we packed our bags and found a room at the Hilton down the street. While waiting for our Uber to arrive (this is at 1 am by then) I approached the front desk to tell them we were leaving and to ask for the hotel manager’s name and number. I was then told by this front desk clerk to “google it”. And when I reacted in anger , this security “officer” then started coming toward me and menacing me. So we left. When I went back the next day - I asked for a refund and was told to send the police case file #. Which I did and emailed Sunday morning by 11:30 am. I still have not heard back about the investigation or any refund. So not only were we robbed by someone who obviously was given access to our room, but we were told to stay in a steaming, wet ransacked room and mistreated by a belligerent front desk clerk and her coworker security guard. If you are a woman travelling alone with a child, don’t stay at this property if you have a choice!
ゲゲストI was a GM for a Country Inn & Suites so it’s in me to inspect whether I like it or not. This CIS was great! I of course saw a spot here or there that could use a touch up of paint or something but the property was clean across the board. The desk staff were welcoming, asked what I needed and delivered. I didn’t catch the housekeeper’s name on the third floor but her laugh was contagious and she was nice as she could be. I had my concerns about an airport property, but they delivered a great stay! Thanks!
SScenic776936Let’s start out by saying I was supposed to stay the 5th-7th. It is now the 6th at 2:00 am. I had no choice but to leave I could not stay there any longer. I seen five bugs three in the bed two in the shower. The bedding had a burn hole in it and looked as if it wasn’t washed. The patio door didn’t even close all the way and it was very hard to open or close. I would have to say this was the dirtiest and most unwelcoming hotel room I’ve ever been in. Would not suggest to anyone. Then when I went to turn in the keys and tell them why all he was concerned about was how I paid for my deposit. Not even sure if I will get my money back for leaving early but I just could not stay one more minute.